Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa A. Conter

Elmont,NY

Summary

Results oriented professional with years of experience with a proven knowledge of customer service, retail operations and administrative skills. Hard-working, team builder, detail oriented and very committed. Open to new opportunities and challenges. Seeking a position where my superior skills will benefit your business.

Overview

21
21
years of professional experience

Work History

Administrative Support Associate

Northwell Health
Great Neck, NY
08.2023 - Current
  • Request referrals for patients needing an appointment for specialist care.
  • Interact with insurance companies via the web portal.
  • Update the patient's chart to ensure referrals are accurately entered for billing purposes.
  • Obtain prior authorization from the patient's insurance to receive certain medical services.
  • Process appeals and denials.
  • Directly interact with the patients to keep them updated on the status of their prior authorization request.
  • Scan and fax records to the patients' insurance company for approval.

Assistant Store Manager of Operations

Bed Bath & Beyond
Westbury, NY
11.2004 - 08.2023
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Delegated tasks, managing shift changes and conducting keyholder duties.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Answered phones, responding to general requests or escalating difficult and sensitive situations.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Managed scheduling, training and inventory control.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrink
  • Prepared outgoing packages for pickup by various delivery services.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Prepared and made daily deposits and bank reconciliations.

Education

High School Diploma -

Sewanhaka High School
Floral Park, NY

Skills

  • Multitasking and Prioritization
  • Attention to Detail
  • Customer Service
  • Reliable & Trustworthy
  • Willingness to Learn
  • Time Management
  • Friendly, Positive Attitude
  • Problem-Solving

Timeline

Administrative Support Associate

Northwell Health
08.2023 - Current

Assistant Store Manager of Operations

Bed Bath & Beyond
11.2004 - 08.2023

High School Diploma -

Sewanhaka High School

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