Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Lisa Hubbard

Chicago,IL

Summary

Driven professional with exceptional leadership and project management skills. Proven ability to effectively plan, coordinate, and meet deadlines for multiple projects. 10 Years of experience combining Management and End-user support, Project Management, Implementation, Technical Support, Importing/Exporting, and Data maintenance. Outstanding relationship building, training, and presentation skills.

Overview

12
12
years of professional experience

Work History

Site Operations Manager

Metropolitan Family Services, US
03.2017 - Current
  • Guide and provide technical and business expertise to client Integration teams and external vendor teams on data integration needs into ADP Health Compliance Product.
  • Mitigated risks by developing contingency plans for potential operational disruptions or delays.
  • Responsible for coordination with vendors providing ADP data for products and building partnerships.
  • Solve client problems by ensuring consistent and superior client experience, taking abroad perspective to identify solutions
  • Analyze data trends to improve clients' data integrity, identify red flags, and recognize data patterns.
  • Work with different vendors to ensure interface with ADP Application and manage integration projects with new vendors.
  • Work with Development to add new features and products for the ADP application.
  • Identify operational efficiencies by streamlining and automating processes, reducing manual work
  • Share knowledge, and best practices, and mentor new hire Consultants and Specialists
  • Work proactively with clients to provide information, best practices, and training on ADP application
  • Manage special projects: acquisitions, vendor migrations, etc...

Office Supervisor

Metropolitan Family Services, US
08.2016 - 02.2017
  • Manage client onboarding projects to current ADP platforms: Workforce Now, I-design, and Third-party Software
  • Provide support for ADP Applications interface with Cloud, Oracle, Sybase, I-design, and other third-party vendors.
  • Train and support clients on different ADP Applications and databases.
  • Customize and install ADP Workforce Now Management Solutions according to client needs and expectations.
  • Communicate to the Project Team on the progress
  • Collaborate with client and Development team until the client is successfully transitioned to Client Service
  • Handle escalations
  • Monitor the morale of team members to identify issues that relate to recommendations for improvement
  • Develop training material for internal support team members and be a mentor to new hires.
  • Member of the Associate Survey Solution
  • Played an instrumental role in driving process improvements that led to increased operational effectiveness across various departments within the organization.

Data Integrity Specialist

Metropolitan Family Services, US
02.2012 - 07.2017
  • Setup software and hardware to interface with different systems: Cloud, Oracle, etc...
  • Support and install upgrades and assist in all technical problems (I.E.. performance, security, etc.) for ADP-supported products
  • Work Corporate Development to implement new services and technology into ADP applications.
  • Use Knowledge Management database to locate solutions to issues
  • Provide on-site assistance on issues that could not be resolved via remote tools
  • Install or upgrade software or develop custom solutions for all client-server products
  • Provide complex technical expertise for industry-standard database applications: Internet Explorer, MS Access, Oracle, MySQL, MS SQL Server, etc...
  • Gather client databases and environment variables and recreates client scenarios in PC Lab environment in effort to resolve complex database issues
  • Assist in new products pilots and rollouts to other departments and clients
  • Act as liaison between Implementation, Client Services, Management, and Corporate Support to ensure high-impact issues are resolved in a timely and satisfactory manner
  • Mentor and train newly hired associates to ensure successful integration into the role
  • Develop training material for internal support team members
  • Identify training needs for the department and assist with training development programs
  • Act as a team leader in the absence of the manager by prioritizing critical issues, providing direction, and ensuring appropriate client support is delivered in a timely and effective manner
  • Stay current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings
  • Assist in developing internal documentation to support new features and procedures for product enhancements


Education

Bachelor of Science - Core classes in Computer Science/Business

Northern Illinois University
Dekalb, IL
12.1992

High School Diploma -

Gurdon S. Hubbard High School
Chicago, United States
06.1988

Skills

  • Systems and software programs
  • Account management
  • Troubleshooting of Software and Application
  • Project management
  • Technical Support /Troubleshooting
  • Database Management
  • Problem-solving Skills
  • 10 Years of end-client interaction skills
  • Strong verbal communication
  • Bilingual (Spanish/English)

Timeline

Site Operations Manager

Metropolitan Family Services, US
03.2017 - Current

Office Supervisor

Metropolitan Family Services, US
08.2016 - 02.2017

Data Integrity Specialist

Metropolitan Family Services, US
02.2012 - 07.2017

Bachelor of Science - Core classes in Computer Science/Business

Northern Illinois University

High School Diploma -

Gurdon S. Hubbard High School

Similar Profiles

CREATE PROFILE
Lisa Hubbard