Lisa A. Davis
Haines City,USA
Summary
Results-focused operational management professional with over 24 years of progressive leadership experience. Expert in mentoring and developing team members to unlock their full potential. Demonstrated success in effectively managing teams of varying sizes. Skilled in fostering the growth of individual contributors, transforming them into exceptional leaders equipped with creativity and critical thinking skills necessary for achieving operational success. Committed to continuous learning and dedicated to driving growth and development for the companies and teams collaborated with.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Manager
Best Business Builders
03.2018 - Current
- Proficiently manage office operations and effectively coordinate between the sales and contracts teams to produce an average of 4 -5 vacation ownership closing sales per day
- Oversee all aspects of talent management, including New Hire Orientation and Onboarding
- Maintain Google Drive for the corporate office with real-time data on sale progression as it occurs
- Maintain petty cash bank of $20,000 plus for daily operations
- Vendor invoicing and payment processing
- Contract processing
- Deeding
- Deal closing at the end of a sale
- Reviewing all details and funding with the buyer
- Customer service and guest reservations
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Director of Contracts and Administrative Services
Worldgate Resorts
12.2011 - 11.2017
- Manage Contract Office and staff as well as process Ownership contracts
- Talent Acquisition and implementation of Learning and Development
- Vendor Invoicing, Payment Processing
- Maintain enrollments into exchange/club programs & Ceding Inventory
- Project Management-Reporting
- Responsible for entering weekly time and labor for 40+ sales, marketing, and commissioned employees
- Ensured timely execution of all contractual obligations by closely monitoring progress against established milestones and objectives.
- Analyzed contract performance data to identify trends and opportunities for continuous improvement, leading to more efficient processes.
- Managed a team of contract professionals, fostering a collaborative environment that encouraged growth and development.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created organized filing system to manage department documents.
Various Positions
Island One Resorts
05.1995 - 09.2011
- Club Navigo Affiliate and Exchange Manager
- Point of contact for all affiliate properties/Exchange Companies
- Allocation management for affiliate and exchange inventory
- Project management-Usage Reports
- Enrollments and assignments of membership ID
- Troubleshot Exchange and Stay point problems
- Department Personnel Trainer
- Developed and implemented training program for the Central Reservation Call Center
- Created cross-functional training manuals
- Lead training classes for various departments and resort locations
- Team Leader
- Supervised a staff of 15+ Vacation Specialist
- Scheduling/Enter weekly time sheets for payroll
- Tracked phone progress for quality assurance
- Project Management-Source Codes/Rate Tables
- Successfully met monthly metrics
- Vacation Specialist
- Answered multi-lined phones
- Customer Service
- General Administrative responsibilities
- Secured accounts with local businesses
- Managed Accounting functions
Education
Associate of Science - Accounting
Valencia Community College
Orlando FL05.1995
Skills
- Professional Training & Development
- Ability to multi-task
- Excellent leadership skills
- Capable of team and self-motivated work
- Operations Planning
- Technical
- Microsoft Word
- Google Drive
- Microsoft Outlook
- Microsoft Excel
- Sales Force
- Oasis Monterey Financial
- Document Management
- Account Reconciliation
Certification
Certified Notary Public, 12/31/25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Best Business Builders
03.2018 - Current
Director of Contracts and Administrative Services
Worldgate Resorts
12.2011 - 11.2017
Various Positions
Island One Resorts
05.1995 - 09.2011
Associate of Science - Accounting
Valencia Community College
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