Lisa A. Dillon
Bronx,NY
Summary
Forward-thinking professional bringing more than 20 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Knowledgeable Practice Manager offering more than 20 years of experience working for several well-known Urology providers. Well-versed in referral management and handling electronic health records. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Practice Manager
Weill Cornell Medical Center
07.2013 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Supervised team of 10 office personnel.
Practice Supervisor/Administrative Aide II
Weill Cornell Medical Center
01.2008 - 06.2013
- Supervise staff members, oversee practice and daily operations in the office and devise plan for effective academic and clinical practice
- Serve as information manager for the office, plan and schedule meetings and appointments, organize and maintain electronic files
- Assisted doctors in strategic planning, development, and implementation of the center’s programs.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Senior Medical Secretary
Weill Cornell Medical Center
07.2000 - 01.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Education
B.A - Judicial Studies
JOHN JAY COLLEGE
Skills
- Clinical Staff Management
- New Hire Training
- Quality Assurance Controls
- Supply Ordering
- Managing Practice Operations
- Workflow Planning
- Recruit Well-Qualified Staff
- Performance Metric
Timeline
Practice Manager
Weill Cornell Medical Center
07.2013 - Current
Practice Supervisor/Administrative Aide II
Weill Cornell Medical Center
01.2008 - 06.2013
Senior Medical Secretary
Weill Cornell Medical Center
07.2000 - 01.2008
B.A - Judicial Studies
JOHN JAY COLLEGE
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