LISA A. HILL
National Clinical Director
Summary
NATIONALLY RECOGNIZED CLINICAL LEADER WITH EXPERTISE IN IMPROVING HIGH QUALITY CLINICAL OUTCOMES
- Over 15 years of successful experience in providing clinical education and delivering improved patient outcomes.
- Ability to combine advanced scientific education and clinical nursing knowledge to drive improved clinical outcomes.
- Provides impactful solutions and influences clinically relevant change through personalized patient care.
- Specializing in improving the quality of patient lives while increasing corporate profits.
- Demonstrated successes in engaging with providers in high-level scientific communication in a variety of settings.
- Consistent success in developing relationships with KOLS and thought leaders building rapport and trust quickly.
- Experienced in project management, budget management, account management, and risk management.
- Skilled in leading, motivating, coaching, and developing team members to drive consistent product messaging.
- Adept at collaborating with cross-functional teams to design, plan, and implement clinical quality programs.
- Effective in identifying opportunities for improved efficiencies in work flow processes to enhance productivity.
- Strong business acumen and entrepreneur mindset with excellent leadership, communication, and negotiation skills.
- Works well individually and collaboratively, to tactfully discuss scientific advantages of product portfolios.
- Proven ability to manage challenging projects and deliver high quality results ahead of deadlines.
- Results-driven, passionate, detail-oriented, organized, versatile, a lifelong learner and a creative problem solver.
- Expertise in developing and implementing educational programs and creating educational tools and content. Knowledgeable on immunoglobulin therapies, home infusion therapies, medical devices, and infection
- KEY COMPETENCIES Provider Clinical Education KOL Development Patient Education Training Materials CEU Development Medical Communication Marketing Strategy Competitive Analyses People Management Cross-functional Leadership Consultative Listening Relationship Building Account Management Business Development Learning/Development Clinical Quality Outcomes Immunoglobulin Treatment Home Infusion Services Infection Control Medical Devices Recognized by the Immunoglobulin National Society as a subject matter expert in the field of Immunoglobulin infusion therapies.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
National Clinical Director, Immunoglobulin Program
BioPlus Specialty Pharmacy
Altamonte Springs, FL
01.2021 - Current
- Drive marketing initiatives to promote Immunoglobulin (IgG) at home infusion services across the United States
- Serve as the IgG Team leader and partner with sales and operations staff to drive improved clinical outcomes
- Lead the development and rollout of the clinical outcomes program to elevate patient care above current standards
- Develop educational programs including Continuing Education credits for providers on IgG services
- Facilitate personalized coordinated patient treatment plans monitoring effectiveness and outcomes management
- Cultivate and build relationships with Key Opinion Leaders and gain insights on issues within the IgG community
- Attend IgG patient and medical conferences to stay abreast of current practices and the competitive landscape
- Communicate information the competitive landscape including issues affecting territory and business threats
- Create an implement marketing strategies including collateral materials and patient and provider educational tools
- Maintain and document a call cycle that ensures proper follow up, detailing, and competent account management
- Develop relationships with physician referral sources, patients, caregivers, and payors to drive revenue growth
- Key Accomplishments:
- Grew from 0 to 27contracts with nursing agencies such as SPNN, WINN, Enliven, Critchfield, and Brightstar
- Developed a virtual education training program to reach SCIG patients unable to attend live trainings
- Selected serve on the Education Committee of the Immunoglobulin National Society (IgNS)
- Implemented numerous process improvements including workflows, patient, and provider tools.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Developed, implemented, revised, and evaluated policies and procedures.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Implemented new policies and educated staff on changes.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
Consultant
Advanced Infusion Care
Dallas, TX
11.2019 - 12.2020
- Developed a quality outcome program from inception for IV and SubQ IgG in-home infusion therapies
- Identified program goals and outcomes to tailor the program to specialty pharmacy infusion client's processes
- Evaluated client workflows and assessed process optimization opportunities to achieve desired quality outcomes
- Collaborated with physicians, nurses, pharmacists, and sales team to identify key outcome measures to focus on for each target segment identified including manufacturers, payers, patients, and physicians
- Worked with payer teams on managed care contract goals to tailor outcome data collection to address needs
- Aligned with sales and marketing teams to develop and implement marketing messaging to achieve sales goals
- Educated all functional areas including sales, marketing, payers, and others on the rollout of the quality program
- Monitored and reported outcomes data and addressed deviations to ensure quality metrics were being met
- Assisted clients with reporting systems to manage outcomes delivering user friendly reports.
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Clinical Education Director
Nanosonics, Inc
Indianapolis, IN
01.2019 - 01.2020
- Directed clinical education programs on clinical standards for High Level Disinfection (HLD) of ultrasound probes
- Led a team of 4 Clinical Educators that provided resources and support for infection control and prevention
- Provided on-going clinical applications technical support for users of trophon and/or EPR and related consumables
- Implemented and provided CME and CEU programs on HLD of medical devices to physicians, nurses, and staff
- Development of webinars series for internal teams and external customers in hospitals and outpatient settings
- Utilized knowledge and skills in infusion and vascular care to help create policy and marketing campaigns
- Key Accomplishment:
- Authored blog posts on various topics related to infection prevention, HLD, and automated reprocessing.
- Partnered with vendors and outside consultants to schedule training for new equipment, protocols, medication and documentation forms.
- Built, maintained and supported culture that fostered productive working relationships, desired patient outcomes and organizational goals.
Immunoglobulin Clinical Program Manager
Kroger Specialty Infusion
Torrance, CA
01.2016 - 01.2019
- Provided leadership for all aspects of the IG clinical program including defining clinically relevant outcome measures
- Partnered with business development in providing valuable data to payers, physicians, and manufacturing partners
- Collaborated with a multi-disciplinary team implementing patient-focused solutions for improved patient outcomes
- Trained internal pharmacy operations staff on assessment tools, data gathering, and data utilization
- Identified trends in outcomes data based on CPR+ EMR data and reviewed patient population data with physicians
Southeast Area RN Regional Manager
Kroger Specialty Pharmacy
01.2013 - 01.2016
- Led a team of 10 infusion nurses from recruitment, orientation, and career development activities
- Developed training programs for all contract nursing agencies on infusion administration of IG throughout country
- Key Accomplishment: Authored patient education tools utilized by all nursing staff for home infusion patients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Clinical Liaison, Clinical Specialist
Coram Specialty Infusion
Raleigh, NC
01.2010 - 01.2013
- Facilitated provision of infusion services for patients at local hospitals, clinics, infusion suites, and physician offices
- Served as SME educating on oncology, neurology, cardiac, hematology, immunology, and transplant therapies
- Collaborated with physicians and discharge planners to coordinate patient return to home safely
- Key Accomplishment: Ranked 5th for corporate national sales in 2011
- Increased professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies.
- Gave presentations to conference attendees, clinicians and administrators.
- Reviewed and researched patients' medical records and charts to determine past conditions.
- Educated patients on preventive measures, healthy lifestyle and procedures to achieve optimum patient outcomes.
- Established and maintained relationships with customers, hospitals and physicians and obtained new users for products and services.
Education
Ph.D. - Nursing
Aspen University
01.2023 - Current
Master of Science - Nursing
University of Arizona
Tucson, AZ 05.2014 - 05.2016
Bachelor of Science Nursing (BSN) - undefined
Nazareth College
Rochester, NYAssociate of Applied Science - Nursing
Monroe Community College
Rochester, NYSkills
Clinical Outcomes Development - Collaboration with responsible team members across the organization to address performance improvements in order to manage and improve clinical processes, measurements, and outcomes
Instructional Proficiency-Author, plan, and present patient, caregiver, and clinician education; teach a variety of topics to wide audiences of varying educational and cultural backgrounds; train individuals and small groups in proper medical equipment maintenance and usage CEU certified instructor
Presentation Polish and Writing Skills - Present to both small and large groups, adapting style to audiences; meet with senior executives and decision-makers; research, author, and communicate key findings, strategic market insights, and industry analysis; prepare and present sales-related materials to clients and decision makers Proficient with high level Power Point presentation creations
Medical Expertise - Immunology; IG therapy (IVIG/SCIG); Neurology,; Oncology; Medical equipment and consumables; Specialized Wound Care products and therapies; GI; Endoscopy; High-level Disinfection; Infusion services; Nutrition Services; TPN; Hemophilia; Anti-infective; Pain and Palliative care; Cardiac Therapy; Alpha-1 therapy; Transplant; Physical Therapy services; Cardio Pulmonary services and Respiratory services; Home Health services; Reimbursement; Data Outcome Analysis and Trends; Work Process creation; In-service and Education Development and Execution
Sales Liaison - Build rapport and maintain alliances with key decision makers; identify needs and pair them with solutions; coordinate solution implementation to appear seamless and effortless on the client side; expand existing partner relationships and launch new partners; grow client base and ensure best-in-class service
Affiliations
Immunoglobulin National Society (IgNS) Member (2013 – Present)Infusion Nurses Society (INS) Member (2013 – Present)Certified Professional in Patient Safety (CPPS) Institute for Healthcare Improvement (IHI) (2016)
Timeline
Ph.D. - Nursing
Aspen University
01.2023 - Current
National Clinical Director, Immunoglobulin Program
BioPlus Specialty Pharmacy
01.2021 - Current
Consultant
Advanced Infusion Care
11.2019 - 12.2020
Clinical Education Director
Nanosonics, Inc
01.2019 - 01.2020
Immunoglobulin Clinical Program Manager
Kroger Specialty Infusion
01.2016 - 01.2019
Master of Science - Nursing
University of Arizona
05.2014 - 05.2016
Southeast Area RN Regional Manager
Kroger Specialty Pharmacy
01.2013 - 01.2016
Clinical Liaison, Clinical Specialist
Coram Specialty Infusion
01.2010 - 01.2013
Bachelor of Science Nursing (BSN) - undefined
Nazareth College
Associate of Applied Science - Nursing
Monroe Community College