Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

LISA A. MANGO

Farmingdale,NY

Summary

Supervisor of Supported Employment Services at AHRC Nassau with a background as a Vocational Services Supervisor in AHRC Nassau's Pre-Vocational Program, and a Vocational Services Coordinator position upon hire at the Freeport Vocational Training Center in May 2009. Looking to take on a new and challenging supervisory position within the Day Habilitation program at AHRC Nassau to broaden skills and advance career within AHRC Nassau. Excellent organizational and time management skills Detail oriented Proven supervisory skills Exceptional communication skills with individuals, staff, families, and support team members Troubleshooting skills Thrives in a fast paced environment Passionate about career Supportive nature. Excellent follow up skills Reliable Results oriented Invaluable advocacy skills To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Program Administrator

AHRC Nassau
01.2014
  • Supervision of department of 10 Employment Training Specialists
  • Works in conjunction with, to ensure quality delivery of services to165 individuals receiving Supported Employment services
  • Implements daily and new programmatic policies and procedures
  • Heads monthly department meetings and conducts ongoing support meetings with department staff
  • Prepares Plans of Corrective Action to Regulatory Affairs Department following quarterly billing audits
  • Schedules and participates in quarterly meetings with AHRC
  • Nassau related businesses including Commercial Cleaning, Landscaping and FVTC kitchen
  • Responsible for auditing and tracking of staff service notes, six month reviews, habilitation plans, and ISP's
  • Prepares and submits monthly Billing reports for compliance with billing procedures and standards
  • Interviews and trains new staff members
  • Writes probationary and yearly performance evaluations of department personnel
  • Works closely with FVTC's Pre-Vocational program management team, E-works, ESI and Innovative
  • Computer Products businesses located on site.
  • Provided ongoing direction and leadership for program operations
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
  • Maintained and updated project related documents
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations
  • Monitored program performance to identify areas for improvement
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission

Vocational Services Supervisor

AHRC Nassau
09.2011 - 12.2014
  • Directly supervised four Vocational Services Coordinator's staff members, as well as covered 8 additional VSC's within Pre-Vocational department
  • Worked in conjunction with 2 fellow
  • Supervisor's and Administrator of the program
  • Interviewed and trained new staff
  • Audited monthly notes, providing feedback and corrections to meet Programmatic/Billing standards
  • Created various schedules related to VSC duties and participants served who held responsibilities including Greeter/Attendance responsibilities
  • Established and maintained positive and effective relationships with participants, co-workers, family members
  • Education
  • Professional Affiliations residential staff, support team members and outside agency personnel
  • Ensured staff compliance with agency training requirements
  • Advocated and promoted opportunity for all participants in the Pre-Vocational Program.

Vocational Services Coordinator

AHRC Nassau
05.2009 - 09.2011
  • Managed caseload of approximately 30 individuals
  • Reported individual's six month review progress, created individualized Habilitation plans and IPOP's, Coordinated and participated in individual's ISP meetings and team meetings
  • Provided individual and group counseling related to social skills and work ethic training
  • Trained individuals on Human Rights and forms of Abuse
  • Participated in behavioral in-service trainings with BIS's related to caseload needs
  • Covered 30 additional individuals as needed to support department requirements
  • Supported and advocated for individuals and their families through ongoing communication, creative problem solving and follow up.

Education

Master of Science - School, Rehabilitation Counseling

St. John's University
Queens, NY
1995

Bachelor of Arts - Health Education

Queens College
Flushing, NY
1992

Skills

  • Effective leader
  • Strategic leadership
  • Group and individual instruction
  • Administration knowledge
  • Understanding of human resources

Accomplishments

  • Presenter at Adelphi University- Educated students on AHRC Nassau's mission and Pre-
  • Vocational Training Program as well as supported individuals in sharing their experiences related to living with a disability
  • (2012-2014)
  • SCIP-R certified
  • CPR certified

Affiliations

Active Member of AHRC Nassau's Human Rights Committee Active Member of Freeport Vocational Training Center's Incident Review Committee

Timeline

Program Administrator

AHRC Nassau
01.2014

Vocational Services Supervisor

AHRC Nassau
09.2011 - 12.2014

Vocational Services Coordinator

AHRC Nassau
05.2009 - 09.2011

Master of Science - School, Rehabilitation Counseling

St. John's University

Bachelor of Arts - Health Education

Queens College

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LISA A. MANGO