Lisa A. Nolden
Chino HIlls,California
Summary
Accomplished, results-oriented, and multifaceted professional in regional level human resources, retail and store operations leadership. With well-rounded experience in all functional areas of HR, including labor and wage compliance, OSHA compliance, workers comp case management, EDD case management, employee relations investigations, performance management, harassment prevention, hiring process, leave of absence, and ADA accommodations.
CORE COMPENTENCIES
Business Acumen, People Advocacy, Digital Integration, Strategic Aptitude, Data Analytics skills, Program Implementation, Customer Service and Relations, Organizational Leadership, Payroll Management, Shrink Reduction, Loss Control, Program Implementation, Customer Service Relations, and Organizational Leadership
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Regional Human Resources Business Partner
BevMo! Beverages & More
Los Angeles, CA
02.2019 - Current
- Managed company’s background check vendor relationship, process and adjudication.
- Designed and Managed company’s communication platform in Zipline for HR-related categories and provided additional access to HR platforms,
- Managed processes and protocol to support employee health and safety throughout COVID-19 pandemic and oversaw COVID intake team.
- Achieved staffing targets in historically difficult hiring market with time-to-hire 48% below industry benchmark and growing field teams as much as 50%.
- Supported HRBP functions in 60 stores in Northern & Southern CA with 600+ employees
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Liaised between multiple business divisions such as Talent Acquisition, Compliance, Succession Planning, and Employee Engagement & Experience to improve communications.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Collaborated with leadership to assess and improve policies across board.
- Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Collaborated with cross-functional departments to create, manage and maintain payroll via Workforce Dimensions-Kronos and ADP reporting.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Maintained current knowledge of HR industry regulations and legislation to amend policies and promote compliance.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- OSHA and ADA compliance
- CA and SF labor law compliance -Formula Retail Employee Rights Ordinances
- San Francisco liquor ordinances and ABC Liquor Compliance
- Omni platform and MFC platforms
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Motivated employees through special events, incentive programs and constructive feedback
- Monitored and handled employee claims involving age and performance-based and harassment incidents
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Maintained current knowledge of retail industry regulations and legislation to amend policies as needed and promote compliance
- Reduced workers' compensation claims by instituting corporate safety training program
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Senior Field Recruiter of team of seven recruiters and developed company's recruiter playbook to support store staffing for new Omni Store concept.
- Conducted interviews that resulted in 65+ Lead and above candidates hired in 6 months to grow open talent pipeline and future hiring needs.
- Operated and maintained applicant tracking and candidate management systems.
- Oversaw full cycle recruiting for 10 lead and above vacancies each month.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
HR Training Manager-Store Manager
TJ Maxx
Castro Valley, CA
01.2016 - 01.2019
- Successfully managed store with 45+ employees
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Utilized HIPPA, OSHA, ADA and California Hazardous Waste compliance programs, corrective actions and identification of deficiencies to mitigate audit risks
- Worked with managers to achieve compliance with HR and i-9 audit, providing clarifying information and recommending necessary changes
- P & L review and action planning
- Successful Loss prevention and HR investigations and employee relations in partnership with field leadership team.
- Successfully closed wage claims with labor commissioner’s office.
- Successfully completed DISC management program.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Led comprehensive safety training program for 60 employees
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 60 new employees
- Accurately prepared weekly payroll and tracking data using Kronos system
- Reduced process gaps while supervising employees to achieve optimal productivity
- Reduced workers' compensation claims by instituting corporate safety training program
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
District Training Store Manager
Party City
San Jose, CA
01.2014 - 01.2016
- Successfully managed Flagship store with 45+ employees.
- Utilized OSHA, ADA and Cal Hazardous Waste compliance programs, corrective actions and identification of deficiencies to mitigate audit risks.
- Profit & Loss review and action planning.
- E-commerce BOPIS.
- Performed vital role in continually exceeding the staffing goal by recruiting & training for outstanding associates for each Halloween season for multiple locations in district.
- Contributed to successful promotion of 5 part time employees into full time supervisors and 1 Assistant Store Mgr.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Leveraged cost-effective digital systems to manage payroll and benefit programs.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Adhered to federal and state guidelines and managed payroll and benefits for over 60 employees.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Directed onboarding and training for over 90 new seasonal employees each year, keeping company operations smooth and production efficient with skilled candidates.
District Training Store Manager
Rite Aid
Pleasant Hill, CA
01.2012 - 01.2014
- Successfully managed store and Pharmacy with 45+ employees.
- Certified Food and Safety Manager
- Utilized HIPPA, OSHA, ADA and California Hazardous Waste compliance programs, corrective actions and identification of deficiencies to mitigate audit risks
- Consistently provided leadership and development for associates by communicating career opportunities, provided regular performance feedback, and demonstrate SMILE
- Optimized payroll via use of Staffworks/Work Force Management to ensure that labor was scheduled to meet customer service needs and completed operating activities and ensure same standards of operation were enforced in pharmacy department.
- Labor and employment law compliance, large scale new hire orientations,
- Successful Loss prevention and HR investigations in partnership with field leadership team.
- Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies
District Operations Manager
Axcess Financial
San Francisco, CA
01.2008 - 01.2012
- Held responsibility for 16 stores with approx. 140 employees
- Utilized HIPPA, OSHA, and ADA compliance programs, corrective actions and identification of deficiencies to mitigate audit risks
- Efficiently managed employee relations investigations
- Successfully completed Loss Prevention investigations
- Successfully closed wage claims with the labor commissioner’s office.
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Led targeted training programs such as loam compliance to educate staff on product benefits and service capabilities
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30 new employees
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
District HR Manager
Blockbuster Video
San Francisco, CA
01.2004 - 01.2008
- Held responsibility for 25 stores with approx. 375 employees
- Provided coaching for Store Managers to support rental and retail growth, cost containment, customer experience, marketing, training, and human resources
- Efficiently managed employee relations investigations
- Successfully completed Loss Prevention investigations in
- Successfully closed wage claims with labor commissioner’s office
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
- Motivated employees through special events, incentive programs and constructive feedback
- Implemented performance review and motivational strategies to elevate HR team results
- Monitored and handled employee claims involving performance-based and harassment incidents
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics
- Directed job fairs to bring in local talent for long term and seasonal positions
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Processed employee claims involving performance issues and harassment.
Human Resource Manager
FAO Schwarz
San Francisco, CA
02.2001 - 01.2004
- Held responsibility for 100+ employees with store annual volume of approx. $200 million.
- Employee relation investigations
- Led key human resource operations functions, managed budgets, staffing, payroll, and compliance.
- Monitored employee engagement.
- Conducted hiring events, training, staff meetings and exit interviews.
- Planned, coordinated, and directed HR administrative functions of San Francisco location.
- Led recruiting, interviewing, and hiring of new staff; consulted with Vice President of HR on strategic planning; and served as link between organization's store management and its employees.
- Developed new store location from ground up by hiring and training efficient team
- Motivated employees through special events, incentive programs and constructive feedback
- Organized and led staff orientation programs and training to promote collaboration
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies
Operations Manager
Circuit City
Calumet City, IL
01.1998 - 01.2001
- Held responsibility for store operations, approx. volume of $100 million in annual sales. With approx. 80 employees.
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Utilized HIPPA, OSHA, ADA and California Hazardous Waste compliance programs, corrective actions and identification of deficiencies to mitigate audit risks
- Reviewed sales records to ensure set financial objectives are met.
- Completed Wicklander certification.
- Completed DISC management training.
- Completed Human Resources certificate from Emerging Leaders program.
- Completed MOHR retail management program,
District Training Manager
Simply Fashions
Chicago, IL
02.1994 - 01.1997
- Held responsibility for training and onboarding for 8 stores with approx. 120 employees within district.
- Successfully led new store openings throughout Greater Chicago Area.
- Supported district business by developing, facilitating, and supervising training programs for employees.
- Assessed needs of business, implemented training and development plans, and facilitated wide variety of training programs that enhanced effectiveness of workforce.
- Facilitated merchandising training for 15 locations in district.
- Operated district training store location.
- OSHA compliance, HR audits, i-9 compliance audits, workers comp procedures, attendance tracking program, labor and employment law compliance, staffing, recruiting, scheduling and employee relations.
- Developed new store location from ground up by hiring and training efficient team
District Training Manager
Payless Shoe Source
Chicago, IL
01.1990 - 01.1994
- Held responsibility for training and onboarding in 25 locations with approx. 200 employees in district.
- Supported district business by facilitating, and supervising training programs for employees.
- Facilitated HR and safety audits for 25 locations in district.
- OSHA and ADA compliance, HR audits, i-9 compliance audits, workers comp procedures, attendance tracking program, labor and employment law compliance, staffing and recruiting, scheduling, employee relations training and development, P & L review and action planning, inventory management, and LP investigations.
- Developed new store location from ground up by hiring and training efficient team
Education
Elementary Education
Chicago State University
Chicago, ILHuman Resources Management
California State University - East Bay
Hayward, CASkills
- Talent Management
- Human Resource Information Systems
- CA Labor and Employment Law
- Event Planning
- Compensation & Benefits
- Customer Service
- Team Building
- Employee Retention
- Strong Collaboration Skills
- Performance Management
- Employee Training
- Change Management
- Strategic Succession Planning
- Leadership Development
Certification
Certified Food Safety Manager
Timeline
Regional Human Resources Business Partner
BevMo! Beverages & More
02.2019 - Current
HR Training Manager-Store Manager
TJ Maxx
01.2016 - 01.2019
District Training Store Manager
Party City
01.2014 - 01.2016
District Training Store Manager
Rite Aid
01.2012 - 01.2014
District Operations Manager
Axcess Financial
01.2008 - 01.2012
District HR Manager
Blockbuster Video
01.2004 - 01.2008
Human Resource Manager
FAO Schwarz
02.2001 - 01.2004
Operations Manager
Circuit City
01.1998 - 01.2001
District Training Manager
Simply Fashions
02.1994 - 01.1997
District Training Manager
Payless Shoe Source
01.1990 - 01.1994
Elementary Education
Chicago State University
Human Resources Management
California State University - East Bay
Licenses, Certifications & Certificates
Fundamentals of Human Resources Management-American Management Association
Issued Mar 2022-No Expiration Date
Credential ID 0850601034 PDCS#23-NFWP3
Workplace Investigative Interviewing Strategies For HR/ER Professionals-Wicklander-Zulawski
ORG-Program-583351
Certified Professional-Food Safety (CP-FS)-National Registry of Food Safety Professionals (NRFSP)
Issued Nov 2019-Expires Nov 2024
Credential ID 21648004
Licenses & Certificates
Fundamentals of Human Resources Management-American Management Association
Issued Mar 2022-No Expiration Date
Credential ID 0850601034 PDCS#23-NFWP3
Workplace Investigative Interviewing Strategies For HR/ER Professionals-Wicklander-Zulawski
ORG-Program-583351
Certified Professional-Food Safety (CP-FS)-National Registry of Food Safety Professionals (NRFSP)
Issued Nov 2019-Expires Nov 2024
Credential ID 21648004