Lisa A Villegas
Grand Prairie,TX
Summary
Experienced healthcare administrator prepared to lead and manage medical practices efficiently. Strong focus on team collaboration, optimizing operations, and achieving results. Expertise in staff management, patient relations, budgeting, and compliance. Reliable and adaptable, ensuring seamless practice operations and high-quality patient care.
Overview
13
13
years of professional experience
Work History
Medical Practice Manager
Harmony Care Medical Group
07.2011 - 11.2024
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 55 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assisted with regulatory issues such as compliance.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Handled job duties for staff members which were unavailable or out of office.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Oversaw accounting, budgeting, and financial reporting.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Provided supervision and management to team of support personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
Education
Certified Medical Assistant -
MedVance Institute
Grand Prairie, TX05.2011
Skills
- Practice management
- Data Entry /Multiline Phone System (Five 9 )
- Payroll administration
- Medical practice management
- EMR System APRIMA Epic
- Office procedures
- Insurance verification
- HIPAA
- Operations management
- Quality improvement
- Appointment scheduling
- Strategic business planning
- Electronic health records/Medical Record Processing
- Staff management
- Healthcare compliance
- Insurance billing
- Employee issue resolution
- Staff supervision
- Patient relations
- Patient engagement
- Patient service
- Bookkeeping
- Client consulting
- Medical billing
- Referral management
Languages
Spanish
Native or Bilingual
Timeline
Medical Practice Manager
Harmony Care Medical Group
07.2011 - 11.2024
Certified Medical Assistant -
MedVance Institute
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