LISAANN A. DIZZLEY
VOORHEES
Summary
Communication professional with extensive experience in emergency dispatch and directory assistance at Ancora State Hospital. Recognized for reliability and composure under pressure, effectively trained new operators and resolved complex issues to ensure seamless operations. Proficient in communication systems, prioritizing tasks to enhance efficiency and deliver exceptional customer service.
Overview
38
38
years of professional experience
Work History
Sr.Telephone Operator
Ancora Psychiatric Hospital
Hammonton
10.2005 - Current
- Trained new Telephone Operators in related duties of the position.
- Assists Operators with unusual problems.
- Provides directory assistance and assistance placing calls including conference calls; advises callers of telephone number if extension is busy.
- Knowledge of office practices, procedures and standard record keeping.
- Ability to work effectively with associates, subordinates, and superior officials.
- Ability to read and write, speak, understand, and communicate sufficiently to perform the duties of this position.
- Provides general information regarding agency organization, location and staff; directs requests for other information to the correct staff member or organizations.
- Received Certificate of Appreciation for my efforts and support in providing customer services due to my hard work.
- General clerical duties such as typing, filing, answering incoming/outgoing calls.
- Resolve customer and staff complaints.
- Receives and transmits fire/police assistance and alarms. Prioritizes incoming calls and dispatches personnel as appropriate.
Customer Service/Cashier Helper
Bed Bath and Beyond Retail Store
Cherry Hill
09.2019 - 06.2023
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted customers with locating merchandise within the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Senior Communication Operator, Secured Facility
The New Jersey Department of Corrections Central Office
Trenton
12.1996 - 07.2001
- Receives and transmits a variety of calls/messages utilizing radio and telephone systems.
- Records and maintains information/data involving daily operations as requested, such as inmate counts, unusual incidents, incoming/outgoing communications.
- Receives calls regarding emergency situation, determines nature and/or location of emergency assistance calls, and notifies appropriate personnel using codes.
- Dispatch emergency personnel or equipment.
- Enter Wants and Warrants in NCIC/SCIC data base.
- Operates radio, telephone, and computerized and other electronic equipment such as radio transmitters, multi switchboard and security controls.
- Maintain records and files.
- Takes the lead in the activities of Communications Operators and communication Operator Trainees including the making of entries, inquiries, cancellations, and modifications of records in the NCIC/SCIC files, for state law enforcement agencies.
- Determines nature of incoming calls and routes to proper area.
- For 2 years, worked as Operator in Charge, supervising 2-4 operators on shift.
Communications Operator
Camden County Police Department
Camden
04.1990 - 09.1996
- Receives and transmits radio communications to law enforcement agencies and police patrol cars for appropriate action.
- Receives fire calls and dispatches needed personnel and fire equipment.
- Uses video display keyboard equipment, data processing and receiving and sending messages to state and out of state agencies.
- Makes entries, inquires, cancellations, and modifications of records in the NCIC/SCIC data bases.
- Receives and records telephone complaints from the general public for police assistance.
- Receives and record calls for emergency personnel such as fire and ambulance.
- Understand and remember, and carry out oral and written instructions.
- Speak clearly and in a pleasant and cooperative manner.
Cashier/Host/Server
Ponderosa Steak House
Maple Shade
11.1987 - 07.1989
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with health and safety regulations within the restaurant.
- Processed payments from customers using a POS system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted staff by serving food and beverages or bussing tables.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ01.1984
Skills
- Instruction comprehension
- Emergency dispatch
- Directory assistance
- Communication systems
- Independent work
- Calmness under pressure
- Reliability
Timeline
Customer Service/Cashier Helper
Bed Bath and Beyond Retail Store
09.2019 - 06.2023
Sr.Telephone Operator
Ancora Psychiatric Hospital
10.2005 - Current
Senior Communication Operator, Secured Facility
The New Jersey Department of Corrections Central Office
12.1996 - 07.2001
Communications Operator
Camden County Police Department
04.1990 - 09.1996
Cashier/Host/Server
Ponderosa Steak House
11.1987 - 07.1989
High School Diploma -
Woodrow Wilson High School
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