Lisa Ann Nettles
Dundalk,MD
Summary
Organized and dedicated Systems Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
System Administrator
Morning Star Baptist Church
Gwynn Oak, MD
08.2014 - Current
- Manage and implement operations of company finances and activities
- Develop, process, manage and keep updated policies and procedures
- Process pertinent and personal information in accordance with policies and procedures
- Organize and manage Zoom and Microsoft Teams for staff and volunteers
- Schedule meetings and distribute meeting minutes to staff and nonprofit volunteers
- Central point of contact for staff, members, volunteers and outside organizations
- Respond to customer requests via telephone, email and text message effectively answering questions and inquiries for over 7,000 members
- Manage and organize electronic filing records
- Assist and backup Human Resource department by processing background checks for all staff, new hires and ministry workers
- Organize and coordinate community events for nonprofit and for profit organizations
- Process and manage all methods of financial contributions
- Send information to members, non-members and staff daily to ensure everyone is informed about company wide information and activities
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Created and maintained databases to track and record customer data
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Completed forms, reports, logs and records to quickly handle all documentation
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
Operations Specialist
Bank of America
Hunt Valley, MD
08.2005 - 06.2017
- Highly accomplished leader with over 16 years of experience.
- Outstanding record of meeting financial goals and reducing expenses.
- Manage 62 Outsourced Cash Vaults, comprising of four Suppliers.
- Key Accomplishments:.
- Successfully outsourced six in-house Bank of America Cash Vaults to multiple Suppliers.
- Implemented Check Image Solutions in 29 Outsourced Cash Vault sites.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity
Education
Bachelor's Degree - Management Science, Finance
Coppin State University
2500 W. North Ave., Baltimore, MD 2121606.1993
Skills
- Proficient in microsoft office suite
- Self-starter
- Excellent time management skills
- Prioritization and multitasking abilities
- Excellent interpersonal skills to build strong relationships with colleagues
- Database management
- Effective communication skills
- Active listener
- Customer relation skills
Affiliations
Alpha Kappa Alpha Sorority Inc. - Member Since 2000
Timeline
System Administrator
Morning Star Baptist Church
08.2014 - Current
Operations Specialist
Bank of America
08.2005 - 06.2017
Bachelor's Degree - Management Science, Finance
Coppin State University
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