Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Lisa Stasney

Lisa Stasney

Charlotte,NC

Summary

Capable Patient Care Coordinator / Insurance Verification Specialist / Preceptor dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, documentation requirements and finance options. Well-versed in scheduling and database management functions. A team player with a vast knowledge of medical and dental terms. Motivated to learn, grow, and excel in the Healthcare Industry. Eager to expand responsibilities through hard work, attention to detail, and excellent communication skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Wellspring Dental Studio
Mount Holly, NC
Mar.2023 - Current
  • Instrumental in the process of opening a new practice.
  • Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provides exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
  • Developed and maintained courteous and effective working relationships.
  • Communicate with insurance companies to verify coverage and obtain authorizations for dental treatment and procedures.
  • Coordinate with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Process payments using cash, credit cards, and outside funding maintaining accurate records of transactions.

Patient Access / Emergency Dept

Atrium Healthcare
Lincolnton , NC
Feb.2016 - Current
  • Excellent communication skills with a basic knowledge of clinical terminology promoting effective communication with doctors, nurses, and medical staff.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Enhance hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
  • Conduct thorough pre-registration processes to verify demographic data, ensuring accuracy in financial systems and EHRs.
  • Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to productivity, quality, and service excellence standards.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Review and correct any errors on daily matrix patient report
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Patient Care / Ins Coordinator

Carolina Aesthetic Dentistry
Concord, NC
Mar.2016 - Oct.2022
  • Aided patients in comprehending their dental insurance benefits, coverage constraints, and personal expenses.
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Acted as a mediator between patients, dental practitioners, and insurers to settle any coverage or billing disputes.
  • Collaborated with providers to create treatment plans that optimize available insurance benefits without compromising quality of care.
  • Worked in tandem with dentists to devise treatment strategies that maximize insurance benefits while maintaining high standards of care.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.

Customer Service Manager / Human Resources

Stasney Buick GMC (Closed)
Lincolnton, NC
07.2011 - 01.2016
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Office Administrator

Carolina Aesthetic Dentistry
Cornelius, NC
Nov.2004 - Jul.2011
  • Assisted with day-to-day operations in a new practice, working efficiently and productively with all team members.
  • Generated monthly billing and posting reports for management review.
  • Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
  • Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
  • Optimized insurance billing processes for faster claims processing times, improving cash flow within the dental practice.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Contributed to office implementation of paper records to electronic records

Education

Certificate - Human Resources

CPCC
Charlotte, NC

Certified Dental Assistant - Dental Assisting

CPCC
Charlotte, NC

General Courses in Business Admin

CPCC
Charlotte, NC

ICD-10 Medical Coding -

Carolinas College of Health Sciences
Charlotte, NC

CPR, First Aid, AED, HIPPA -

Skills

  • MS Office
  • Epic, Curve (cloud based), Dentrix, Softdent
  • Track record of exceeding quota
  • People-First Attitude
  • Critical Thinking & Problem-Solving Skills
  • Ability to work in a fast-paced environment
  • OSHA/HIPPA
  • Office Management
  • Customer Relationship Management
  • Teamwork and Collaboration
  • CPR - current

Certification

CPR

HIPPA

PRECEPTOR

Timeline

Patient Care Coordinator

Wellspring Dental Studio
Mar.2023 - Current

Patient Care / Ins Coordinator

Carolina Aesthetic Dentistry
Mar.2016 - Oct.2022

Patient Access / Emergency Dept

Atrium Healthcare
Feb.2016 - Current

Customer Service Manager / Human Resources

Stasney Buick GMC (Closed)
07.2011 - 01.2016

Office Administrator

Carolina Aesthetic Dentistry
Nov.2004 - Jul.2011

Certificate - Human Resources

CPCC

Certified Dental Assistant - Dental Assisting

CPCC

General Courses in Business Admin

CPCC

ICD-10 Medical Coding -

Carolinas College of Health Sciences

CPR, First Aid, AED, HIPPA -

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