Lisabeth Mann
CARTHAGE,MO
Summary
I have 20 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. With my knowledgeable retail experience I am driven to do my top performance and committed to excellent customer service . Ready to learn new skills from dynamic team and bring value through retail experience. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
Judy's Hallmark Shop
03.2005 - 01.2024
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Retail Sales Associate
Amanda's Hallmark
01.2005 - 03.2005
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Sales Associate
Sally's Hallmark
04.2004 - 12.2004
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Store Opening and Closing
- Retail Operations
- Merchandise Strategizing
- Employee Scheduling
- Payment Processing
- Inventory Control
- Customer Service
- POS Systems
- Bank Deposit Procedures
Affiliations
- I enjoy walking my dogs, fishing, hiking and spending time with all my animals.
Timeline
Retail Store Manager
Judy's Hallmark Shop
03.2005 - 01.2024
Retail Sales Associate
Amanda's Hallmark
01.2005 - 03.2005
Retail Sales Associate
Sally's Hallmark
04.2004 - 12.2004
High School Diploma -
Penn Foster High School
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