Lisabett Serrano
San Angelo,Texas
Summary
Pharmacy Technician with a record of enhancing customer satisfaction at Walgreens. Excelled in problem-solving and efficiently managed prescription filling, showcasing strong confidentiality adherence and insurance billing expertise. Demonstrated exceptional patient service, contributing to a significant improvement in pharmacy operations.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens
10.2022 - 05.2024
- Answered incoming phone calls and addressed questions from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Also worked in drive-thru and up front which included registry.
Education
High School Diploma -
Christoval
Christoval, TX05-2009
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Processing payments
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
10.2022 - 05.2024
High School Diploma -
Christoval
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