Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LISA BROEKER HELCL

Carrollton,Texas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience

Work History

Administrative Assistant

G & G PAINTING
01.2006 - 01.2010
  • Participated in various receptionist activities, including main switchboard, greeting customers and vendors, initiated and organized the employment application process of prospective employees and ordered office supplies
  • Engaged in administrative collection and reconciliation duties of past due accounts, data collation, general filing and secretarial support for credit and sales personnel
  • Created customized report charts and schedules, in a production planning and customer service environment, including quality assurance interaction with customers
  • Developed and completed finished product sales presentation packages for company ownership’s use in expanding business, received incoming sales calls and managed appointments for personal follow-up by ownership, and general office support to company ownership of this multiple crew painting contractor business; including answering phones, managing messages, making appointments and developing and organizing sales presentation packages.

Data Processing Clerk

CERTIFIED MERCHANT SERVICES
01.2000 - 01.2001
  • For credit card charges between retail vendors and credit card companies
  • Reported to Data Processing Supervisor.

Administrative Assistant

DIAL LUBRICANTS
01.2001 - 01.2002
  • And general office support to ownership of this family owned industrial and automotive lubricant business serving Texas customers.

EARTHGRAINS/SARA LEE CORP
01.1996 - 01.1998
  • Corresponded with clients through email, telephone, or postal mail.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Screened visitors and issued badges to maintain safety and security.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist, then Credit Secretary

MERICO CORP, Earthgrains/Sara Lee Corp
01.1990 - 01.1995
  • Followed by Production Planning Assistant responsibilities during the ownership changes at this refrigerated dough products company
  • Reported to upper management positions as high as VP/Plant Manager.

Customer Service Associate

Walgreens
12.2016 - 10.2017
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.
  • Informed customers about special promotions and provided detailed information for various products.

Deli

Kroger
01.2019 - 09.2019
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared salads, soups and sandwiches for customers.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Warehouse Associate

Amazon
10.2019 - 12.2019
  • Worked safely around moving machinery.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Warehouse Associate

Bed Bath & Beyond
09.2020 - 04.2021
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Worked safely around moving machinery.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Doc Prep/Data Entry

Citigroup
01.2021 - 05.2022
  • Followed data entry protocols, rules and regulations.
  • Completed data entry tasks with accuracy and efficiency.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Collated and organized data entry documents into filing systems for easy access.
  • Checked for accuracy by verifying data and records.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Utilized techniques for increasing data entry speed.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma - undefined

The Colony High School

Skills

  • TECHNICAL SKILLS
  • Basic computer skills including Microsoft office
  • 10 key business machine
  • General Office equipment including, copying, postage & fax machine
  • Independent Worker
  • Excellent Communication Skills
  • Maintaining Confidentiality
  • Multi-Line Phone Proficiency
  • Keyboard Entry
  • Editing Documents
  • Trained in 10-Key
  • Order Processing
  • Strong Interpersonal Skills
  • Data Entry
  • Document Scanning
  • Mail Handling
  • Filing
  • Data Processing

Additional Information

  • 2

Timeline

Doc Prep/Data Entry

Citigroup
01.2021 - 05.2022

Warehouse Associate

Bed Bath & Beyond
09.2020 - 04.2021

Warehouse Associate

Amazon
10.2019 - 12.2019

Deli

Kroger
01.2019 - 09.2019

Customer Service Associate

Walgreens
12.2016 - 10.2017

Administrative Assistant

G & G PAINTING
01.2006 - 01.2010

Administrative Assistant

DIAL LUBRICANTS
01.2001 - 01.2002

Data Processing Clerk

CERTIFIED MERCHANT SERVICES
01.2000 - 01.2001

EARTHGRAINS/SARA LEE CORP
01.1996 - 01.1998

Receptionist, then Credit Secretary

MERICO CORP, Earthgrains/Sara Lee Corp
01.1990 - 01.1995

High School Diploma - undefined

The Colony High School

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