Lisa C. Garcia

• Improved workflow efficiency with meticulous oversight of project timelines and deliverables.
• Supported crisis management efforts, closely monitoring and reporting on emergency situations.
• Contributed to research projects by meticulously collecting and analyzing data.
• Facilitated safer workplace environment, identifying and addressing potential safety risks.
• Streamlined data collection processes to support accurate and timely reporting.
• Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
• Reduced downtime by effectively coordinating maintenance schedules and monitoring equipment performance.
• Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
• Ensured compliance with industry standards, conducting thorough inspections and audits.
• Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of monitoring clients.
• Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
• Enhanced customer satisfaction by vigilantly addressing and resolving issues.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'

• Screened incoming employees, personal belongings, and shipments for security concerns.
• Performed guard duties by making judgment decisions within proper policy and procedures.
• Oversaw credentialing activities for all employees, contractors and consultants.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Mitigated operations risks through proactive coordination of crisis response and emergency management strategies.

Police Officer retired in good standings as of June 2018. Enforced laws of the State of California. Proven experience in all areas on investigations whose primary responsibility was community relations, training and education.

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.

• Patrolled designated areas on foot to identify security and safety issues.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Observed jail and inmate activity to maintain order and safety.
• Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
• Reviewed and updated departmental policies, aligning procedures with current legal standards and best practices.