Lisa C. Kilgore
Napa,CA
Summary
Detailed Loss Prevention professional offering proven history in managing loss prevention programs with working knowledge of security equipment and databases. Driven and dedicated with over 20 years of hiring and development expertise. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Dedicated to holding self and teams accountable to decrease shrink, increase profits, adapt to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Regional Manager of Safety & Loss Prevention
Wineshipping
Napa, CA
10.2022 - Current
- Facility liaison sponsor for company’s facility safety committees.
- Conduct facility visits to ensure compliance with federal and state regulations as well as company policies and procedures.
- Manage and direct the corporate and facility teams to insure the consistent execution of the Safety and Loss Prevention strategies.
- Conduct investigations into facilities with safety and shrinkage results outside of the company’s acceptable ranges. Report the findings to the Director of Safety & Loss Prevention.
- Conduct internal investigations involving employee safety, theft, and violations of corporate policies.
- Provide guidance to facility leaders on compliance with applicable codes, laws, regulations, and standards.
- Provide direction for compliance to operational and inventory control procedures, including physical security standards.
- Create Safety and Loss Prevention strategies using data from W/C reporting, cycle counts/inventories reporting and make actionable verbal/written recommendations to business partners regarding LP programs (shrink/theft/fraud reduction and safety/regulatory compliance) to drive improved profits and performance.
- Partner with Operations to ensure proactive approaches for LP programs (shrink/theft/fraud reduction and safety/regulatory compliance) are taken within the development of new company initiatives.
- Execute the programs and processes to reduce safety, shrink, and regulatory exposure and improve operational efficiencies.
- Review and analyze facility safety and shrink performance, manages safety, and shrink reduction strategy: identify associate behaviors and/or operational issues throughout that may cause safety incidents and shrink; identify trends; make recommendations for improvement.
- Conducts WC incident investigations and reports findings to the Director of Safety & Loss Prevention.
- Partner with HR and Operations to ensure inclusion in all training meetings, Teams/Zoom calls, facility visits, and any communication to generate awareness on safety and Loss Prevention topics.
- Routine assessment of facility operations, shrink indicators, and safety compliance measures through facility assessments.
- Monitors the use of Loss Prevention related tools including CCTV, card access systems, alarm systems, etc., to control shrink and promote safety in the facilities.
- Cooperates with and responds to requests by federal and state agencies, police departments, courts, and other public agencies under the direction of Wineshipping Director of Safety & Loss Prevention and/or corporate council.
- Identify safety and Loss Prevention equipment issues at facility level.
- Monitor high value product handling procedures and work with Operations to identify potential issues and make suggestion on improving policies and procedures to reduce shrink.
- Partner with the Inventory process with Inventory Manager/Operations/Accounting to ensure accuracy of final numbers.
Area Asset Protection Manager
Big Lots
, CA
07.2020 - 05.2022
- Complete detailed investigations and violations of theft and fraud activity
- Interview associates as a result of investigations where theft and fraud has been identified (Wicklander-Zulawski certified)
- Develop and implement training initiatives to minimize fraud accidents and theft
- Continuously improve audit and inventory control procedures
- Ensure stores are following programs designed to minimize procedural shrink
- Ensure stores are properly trained and utilize equipment and systems designed to reduce shrink
- Oversee inventory preparation and processes
- Evaluate and strengthen site security at multiple locations (28 stores)
- Build business partner relationships with all store managers and team leaders
- Build and maintains law enforcement partnerships in multiple jurisdictions.
Manager
Big Lots
Columbus, OH
09.2016 - 07.2020
- Distribution Center – Asset Protection Manager
- Manage the security function of the Asset Protection department within a distribution center in accordance with company policies and procedures
- Responsible for the interviewing, hiring, supervision and development of Distribution Center (DC) Asset Protection Supervisors and DC Security Officers; provide training, set performance goals and provide evaluative feedback to all direct reports
- Plan, organize and distribute work assignments; monitor all security and accident investigations
- Prepare and conduct performance appraisals for direct reports
- Initiate, conduct and seek appropriate approvals involving disciplinary action up to and including terminations of all Distribution and Transportation associates within assigned area
- Take proactive role in establishing and carrying out shrinkage control disciplines and programs and accepts high level of responsibility for distribution center's shrinkage performance
- Ensure distribution center processes are completed involving store inventories and communicated with the appropriate departments including inventory control, asset protection and store field teams when applicable
- Assume all managerial responsibilities concerning Human Resources policies and wage administration including KRONOS payroll processing for direct reports
- Ensure facility security including but not limited to access points, perimeter, camera systems and checkpoints
- Investigate theft or fraudulent behavior and makes recommendations to eliminate or reduce loss
- Provide data regarding asset protection issues to appropriate management members in a timely fashion
- Ensure distribution center-level compliance with key company standards of safety, facility maintenance, postings/notifications and other administrative duties as identified and/or directed
Supervisor
Big Lots
Columbus, OH
06.2014 - 09.2016
- Distribution Center - Asset Protection
- Responsible for the supervision of assigned direct reports including goal setting, training, development, performance assessment, and disciplinary actions
- Plan, organize, and distribute work assignments to direct reports
- Ensure Distribution Center compliance with key company standards of safety, facility maintenance, postings, and notifications
- Oversee and conduct safety, security, and procedural incident investigations and audits; ensure accuracy of required documentation and make recommendations to departmental managers for resolution
- Ensure compliance with C-TPAT (Customs-Trade Partnership Against Terrorism) regulations and procedures and train all key associates in proper compliance in their level of responsibility
- Conduct post-accident drug and alcohol screenings when Health Services representatives are unavailable
- Assist with investigations related to dishonesty and violations of company policy as directed
Real Estate Agent
HER Realtors
Columbus, OH
08.2013 - 01.2016
- Licensed Real Estate Agent representing buyers and sellers with residential transactions
Executive Team Leader
Target
Columbus, OH
03.1994 - 07.2013
- Assets Protection
- Drove physical security standards that prevented loss of merchandise and property damage
- Identified and responded to theft trends
- Lead the store Assets Protection team to resolve high impact or repetitive issues of internal and external theft
- Utilized safe and secure reporting to identify, prioritize, and respond to threats
- Supported in-stock processes by using appropriate tools and merchandise-protection strategies to drive sales and reduce shortage
- Developed partnerships with the Investigations team; shared information to resolve theft and fraud issues
- Maintained and strengthened partnerships with local law enforcement agencies; filed criminal charges and participated in court proceedings for internal and external apprehensions
- Participated in Assets Protection-related community events and store-sponsored community events
- Drove Assets Protection’s mission through team member interactions and recognition programs
- Performed leader on duty activities; ensured the entire team was productive and the store was meeting brand standards
- Assessed and selected top talent at the hourly team member level; Evaluated, developed and promoted team members
- Executed an effective schedule that maximized business profits, while staying within payroll guidelines
- Thought strategically and drove the business to company standards
- Prioritized, planned, delegated, administered and adapted to business needs
Education
Bachelor of Science - Criminal Justice
Ashland University
06.1996
Skills
- Proficient at Microsoft Office Programs, including Word, PowerPoint, and Excel
- CCTV Maintenance, basic installation and repair
- Think LP Administrator
- Wicklander-Zulawski Certified Interviewer
- Certified Raymond Powered Industrial Truck/Equipment Instructor
- Certified American Heart Association First Aid/CRP/AED Instructor
Timeline
Regional Manager of Safety & Loss Prevention
Wineshipping
10.2022 - Current
Area Asset Protection Manager
Big Lots
07.2020 - 05.2022
Manager
Big Lots
09.2016 - 07.2020
Supervisor
Big Lots
06.2014 - 09.2016
Real Estate Agent
HER Realtors
08.2013 - 01.2016
Executive Team Leader
Target
03.1994 - 07.2013
Bachelor of Science - Criminal Justice
Ashland University
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