Lisa C Shay
Centerville,OH
Summary
Middleware professional with comprehensive background in managing middleware solutions and optimizing system performance. Proven ability to streamline processes and enhance system reliability. Known for effective team collaboration and adaptability to changing environments. Skills include middleware configuration, issue resolution, and system integration.
Overview
20
20
years of professional experience
Work History
Middleware Administrator/ 2nd Tier Support
Winsupply, Inc
Dayton, OH
01.2014 - 12.2025
- Managed middleware systems to ensure optimal performance and reliability.
- Implemented middleware solutions to enhance system interoperability and data flow.
- Monitored system health and performance, troubleshooting issues proactively.
- Collaborated with development teams to support application deployment processes.
- Led initiatives to upgrade middleware tools, improving functionality and user experience.
- Developed documentation for middleware configurations and standard operating procedures.
- Mentored junior staff in best practices for middleware administration and management.
- Managed software updates, ensuring seamless integration with existing systems.
- Coordinated with vendors and support teams to address product-specific issues as needed.
- Provided technical guidance to junior team members, fostering their professional growth.
- Reduced downtime by troubleshooting and resolving middleware issues in a timely manner.
- Evaluated new technologies and tools for potential implementation within the organization''s middleware infrastructure.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Collaborate with development teams to optimize system performance and reliability.
- Troubleshoot middleware-related issues, providing timely resolutions for operational continuity.
- Diagnosed and resolved hardware and software issues.
Technology Support Analyst
Winsupply, Inc
Dayton, OH
01.2006 - 01.2014
- Provided technical support for hardware and software issues, enhancing system performance and user satisfaction.
- Diagnosed and resolved network connectivity problems, ensuring uninterrupted service for all users.
- Collaborated with cross-functional teams to implement IT improvements and streamline support processes.
- Developed training materials and conducted sessions for staff on new technologies and best practices.
- Led initiatives to improve help desk response times, resulting in quicker issue resolution for end-users.
- Trained end-users on new software applications, fostering increased confidence and competence in utilizing technology tools.
- Maintained strict adherence to data privacy regulations while providing top-notch support services.
- Provided on-site support for hardware installations, ensuring seamless integration into existing systems.
- Managed inventory of technology assets, maintaining accurate records and reducing unnecessary expenditures.
- Used ticketing systems to manage and process support actions and requests.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Delivered exceptional technology support services, contributing to a significant increase in end-user productivity.
Education
A+ Certification - Computer Hardware/Software
Sinclair Community College
Dayton, OHGoogle Cloud Skill Badge - Introduction To Google Workspace Administration
Google Cloud Skills Boost
Dayton08-2024
Skills
- IBM Lotus Notes/Domino - HCL Notes-Domino Administration
- Mail & Database Management: Manage mail routing, database ACLs, replication, and mailbox quotas
- Troubleshooting & Support: Resolve client-side Notes issues and server-side errors, providing support to users and application owners
- Maintenance & Upgrades: Perform regular maintenance (compact, fixup, compact) and execute server upgrades/migrations
- Integration: Maintain related components, such as Sametime, Traveler for mobile access, and third-party tools
- Platform Expertise: Strong knowledge of Lotus Notes client and Domino server architecture
- Technical Tools: Proficiency with the Domino Administrator client, Domino Designer, and Notes client User Provisioning utilizing AD and Domino Databases Identity and access management (IAM) services Okta identity and access management
- Google Workspace Adminstrator
- User Management: Creating, updating, and deleting user accounts, managing groups, and assigning licensing
- System Configuration: Managing core services (Gmail, Drive, Calendar) and configuring organizational units (OUs) to apply policies
- Endpoint Management: Configuring mobile and desktop device management for secure access
- Support & Optimization: Troubleshooting technical issues and improving workflows
- Communication: Strong verbal and written skills for clear, professional interaction
- Problem-Solving: Proactive troubleshooting to resolve issues quickly
- Technical Proficiency: Ability to use computers, CRM software, and telephone systems
- Teamwork and collaboration
Timeline
Middleware Administrator/ 2nd Tier Support
Winsupply, Inc
01.2014 - 12.2025
Technology Support Analyst
Winsupply, Inc
01.2006 - 01.2014
A+ Certification - Computer Hardware/Software
Sinclair Community College
Google Cloud Skill Badge - Introduction To Google Workspace Administration
Google Cloud Skills Boost