Lisaca Shuttleworth
Cedar Rapids,IA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Janitor
St. Marks Church
Marion, IA
05.2024 - Current
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Empty wastebaskets and trash containers.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Sweep, mop and vacuum floors of all areas.
- Keep a log book of daily tasks completed for record keeping purposes.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
Call Center Representative
TLC
Cedar Rapids, IA
02.2023 - 05.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
Key Holder
Joanns Fabric and Crafts
Cedar Rapids, IA
06.2022 - 02.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Partnered with store leadership team to learn and understand management processes and reports.
- Assisted in general housekeeping to maintain store image.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Collaborated with management to determine key tasks and delegate to staff members.
Medical Assistant
All Heart Staffing
04.2021 - 04.2022
- Giving immunizations and recording data
- Using multiline phone
- Organized supplies to maintain team efficiency
- Recorded medical history and purpose of visit
- Preliminary tests such as blood pressure, weight , temperature recording results accurately into chart
Customer Service Representative
Safelite Auto Glass
04.2021 - 10.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered service and support to each customer, paving way for future business opportunities.
- Assessed customer account information to determine current issues and determine potential solutions.
Education
Kaplan
Cedar Rapids, IA2008
Skills
- Team player
- Motivated
- Flexible Creative
- Faxes
- Phone system
- Receiving
- Recording
- Customer Service
- Communicating with clients
Timeline
Janitor
St. Marks Church
05.2024 - Current
Call Center Representative
TLC
02.2023 - 05.2024
Key Holder
Joanns Fabric and Crafts
06.2022 - 02.2023
Medical Assistant
All Heart Staffing
04.2021 - 04.2022
Customer Service Representative
Safelite Auto Glass
04.2021 - 10.2021
Kaplan
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