Lisa Crihfield
High Point,NC
Summary
Highly motivated, dependable candidate with excellent problem-solving, communication, and organizational skills seeking a position with an established company that encourages growth and promotes advancement within. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Business Development Liaison
Atrium Health Wake Forest Baptist
11.2021 - 04.2023
- Managed laboratory service agreements to ensure contractual commitments were fully met
- Developed and maintained relationships with clients to promote and grow outreach laboratory business in physician offices, laboratories, home health agencies, and skilled nursing facilities
- Assumed ownership and responsibility with an understanding of lab services to relay, update and/or promote new services offered
- Created new accounts, identifying site-specific needs, coordination of supplies, training, courier services and offered continued support to ensure a successful launch of outreach services in new locations
- Developed trust and established credibility with lab management and other department heads within the organization
- Acted with good judgment and decision-making, aligned with Atrium Wake Forest Baptist Outreach Laboratory Service Strategy
- Conducted quarterly account reviews with all clients or when warranted
- Maintained metrics used to identify problems related to specimen rejections and courier issues
- Initiated, led and executed a departmental project with an 80% reduction in laboratory requisition errors from client facilities
- Developed and implemented education program designed to train and educate staff and clients in reduction of errors, improve compliance and streamline workflow
- Problem resolution - assumed ownership of account issues and used appropriate resources for problem resolution
- Assisted clients and patients with issues related to laboratory billing, insurance and coding
- Located, maintained and updated service/maintenance logs for centrifuges at over 50 locations
- Wrote and updated multiple departmental policies in relation to job descriptions and standard operating procedures.
Research Coordinator
Triad Clinical Trials
09.2018 - 11.2021
- Coordinate and manage Phase III-IV clinical trials
- Ensure all source and documents meet IRB and protocol requirements
- Submit reports, documents as necessary to Sponsors
- Oversight of clinical trials and monitoring progress
- Participated in Pre-site visits and Site initiation visits and with Sponsor/CRO to ensure site participation in trial
- Review subject charts, database records, and other sources to screen and identify potential subjects for inclusion in study based on criteria described in the protocol
- Management of all in-house and local laboratory, testing per sponsor protocols
- Maintaining equipment calibration, and temperature monitoring devices
- Coordinating protocol-specific shipments of local and centralized labs
- Management of site inventory and protocol-specific supply ordering
- Perform all clinical duties, including obtaining informed consent, creating source documents, obtains complete medical history, transcribing data to eCRF’s, performing vital signs, weight, electrocardiogram, venipuncture, uroflowmetry testing and bladders scans
- Administration of Columbia Suicide Severity
- Rating Scales, assist physician with exams, administer injections and dispense study medications.
Medical Assistant
Flexogenix
05.2017 - 11.2018
- In busy orthopedic clinic responsible for performing intake consultations and interviews with potential new patients
- Obtaining complete medical history including diagnosis, medications, surgeries and treatments and documenting in EMR
- Perform vital signs, EKG's, drawing up medications, performing patient phlebotomies and processing samples to obtain platelet rich plasma
- Setting up rooms and assisting providers with patient procedures including injections, aspirations of joint fluids and bone marrow then processing bone marrow to isolate stem cells for injection.
Phlebotomy Coordinator
High Point Regional
08.2010 - 04.2017
- Daily over site of 24+ phlebotomists to include accountability, coaching, recognition, staff education, payroll editing & approval and annual evaluation for merit
- Daily coordination and distribution of patient workload
- Organized daily work based on collection priority.
- Used personal protective equipment correctly to protect coworkers and patients.
- Trained new staff on how to perform procedures, adhere to compliance requirements and maximize productivity.
- Monthly scheduling and staffing of employees to include handling call outs and staffing in the event of crisis situations
- Providing excellent customer service to inpatients and outpatients
- Investigating and resolving employee, physician and patient complaints
- Responsible for maintaining employee files and education, on boarding and training of new employees
- Coordinates students entering the facility for clinical rotations from local college
- Maintains patient records and physician requisitions
- Managing front office
- Data entry
- Maintains inventory and adequate supply of stock
- Participated on many committees such as Safety Coach, Hazmat, Patient Experience Advisory Committee, Technical Advisory Committee, Employee Activity Committee, Project Search, United Way, Employee Giving Campaign.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Education
High School Diploma
Randolph Community College
AsheboroSkills
- Clinical Research
- Phlebotomy
- Laboratory Experience
- Recruiting
- Office management
- Team Training
- Document Preparation
- Project Support
- Time Management
- Information Tracking
- Performance Improvement
- Work Planning and Prioritization
- Attention to Detail
- Multitasking and Organization
- Troubleshooting and Diagnostics
Accomplishments
Participated in over 24 clinical trials
Timeline
Business Development Liaison
Atrium Health Wake Forest Baptist
11.2021 - 04.2023
Research Coordinator
Triad Clinical Trials
09.2018 - 11.2021
Medical Assistant
Flexogenix
05.2017 - 11.2018
Phlebotomy Coordinator
High Point Regional
08.2010 - 04.2017
High School Diploma
Randolph Community College
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