Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa D. Arbogast

Lewisburg,WV

Summary

I am a enthusiastic individual who loves to work with people on a daily basis. I can train and teach those that are willing to learn. I have 20+ yrs in working with the public and providing them with the skills that they need to maintain their jobs. I am eager to learn new tasks and skills in order to provide excellent customer service. I will go out of my way to make sure each customer or client is satisfied. I am Dynamic and goal-oriented professional with a proven track record at Lowe's Home Improvement, excelling in customer service and relationship building. Adept at problem-solving and ensuring customer satisfaction, I leverage strong communication skills and attention to detail to enhance operational efficiency and drive sales growth.

I am Experienced with client relations, negotiation, and conflict resolution. I Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. I have a Track record of maintaining strong working relationships and adapting to dynamic environments.

I am Known for strong focus on team collaboration and achieving results. I am Adaptable and reliable, supporting colleagues effectively and responding to changing needs. I am Skilled in communication, problem-solving, and client relations. I am Recognized for integrity, determination, and results-driven approach.

I am a Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

I am a Dynamic individual with hands-on experience and have talent for navigating challenges. I Bring strong problem-solving skills and proactive approach to new tasks. I am Known for adaptability, creativity, and results-oriented mindset and I am Committed to making meaningful contributions and advancing organizational goals.

Overview

30
30
years of professional experience

Work History

Crossed Utilized Agent SIDA

Shenandoah Valley Airport
01.2025 - 03.2025
  • Informed passengers of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Load and unload passengers to and from the plane.
  • Conducted security search of plane for explosive devices
  • Clean plane before and after each flight
  • Monitored passengers as boarding the plane and offloading the plane
  • Stocked and sanitized the plane before each flight and after flight has been off loaded
  • Loaded luggage onto the plane and off loaded luggage upon arrival
  • Wing walked plane to location to park upon arrival and wing walked plame as leaving the runway

Reception/ Cashier

Harrisonburg Ford
03.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.booked customers for appointments for service
  • Picked up customers vehicle for service and delivered back to customer by the end of the day
  • Did follow up calls to customers to make sure they were satisfied with the service

Head Cashier

Lowe's Home Improvement
11.2004 - 05.2010
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Facilitated and logged store opening, closing, and shift changes.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
  • Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Streamlined checkout process, reducing average wait time for customers.
  • Implemented promotional strategies to increase sales, effectively communicating offers to customers.

Store Associate

The Greenbrier Resort
04.2002 - 11.2004
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Participated in training sessions to stay updated on product information and company policies.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Floor Associate/ Cashier

Walmart
08.1995 - 04.1998
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Exceeded sales targets through effective product recommendations and upselling strategies.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Participated in store promotions and special events to drive foot traffic and increase overall sales performance.
  • Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Resolved customer complaints professionally, resulting in increased loyalty and repeat business.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Greeted customers and provided outstanding customer service.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

General Studies

Broadway High School
Broadway, VA
06-1998

Accounting 1, II And III, Art , Typing I, And II

Greenbrier East High School
Lewisburg, WV
05-1989

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Service support
  • Call management
  • Critical thinking
  • Customer complaint resolution
  • Product sales
  • Sales closing
  • Report creation
  • Report generation
  • Appearance scheduling
  • Career growth strategy development
  • Strong communication
  • Attention to detail
  • Adaptability and flexibility
  • Customer service
  • Follow-up calling
  • Resolving customer issues
  • Sales strategies

Timeline

Crossed Utilized Agent SIDA

Shenandoah Valley Airport
01.2025 - 03.2025

Reception/ Cashier

Harrisonburg Ford
03.2024 - 01.2025

Head Cashier

Lowe's Home Improvement
11.2004 - 05.2010

Store Associate

The Greenbrier Resort
04.2002 - 11.2004

Sales Floor Associate/ Cashier

Walmart
08.1995 - 04.1998

General Studies

Broadway High School

Accounting 1, II And III, Art , Typing I, And II

Greenbrier East High School

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