Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
TruckDriver
Lisa D. Delp

Lisa D. Delp

Quakertown,PA

Summary

Self-motivated Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Adept in many functional areas, including customer service, sales, data entry, team building and training, Strong history in exceeding personal and business goals. Ability to respond to challenges and succeed across a wide range of environments. Dedicated, do-anything professional with diverse experience. Considered a life long learner. Seeking employment opportunity with a team driven dynamic and creative mindset.

Overview

25
25
years of professional experience

Work History

Ideation Support Manager

Dorman Products
03.2016 - 01.2024
  • Initiate and research new ideas producing new products to the aftermarket to reach company goals.
  • Maintain Social Media outreach for feedback and new ideas to provide first to market results.
  • Enhanced business satisfaction by effectively resolving issues and addressing concerns.
  • Streamlined support processes for increased efficiency and improved response times.
  • Maintain and orchestrate a comprehensive training program, leading to a more knowledgeable and effective support team. Providing them with skills and competencies required for job performance.
  • Implemented performance metrics, resulting in continuous improvement of the support team''s capabilities.
  • Manage the Dorman Vehicle Fleet used for try-on part testing by all product teams. Including tracking vehicle maintenance as well as POA for purchasing new vehicles and selling vehicles no longer needed.

Expanded Functions Dental Assistant

Weaver Reckner Reinhart Dental Associates,
04.1999 - 03.2016
  • Enhanced patient comfort by providing gentle and thorough dental experiences.
  • Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes. Including oral surgery, orthodontic, and Dentures.
  • Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
  • Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
  • Responsible for set-up and breakdown of operatory, consistently organizing lav, clinical and orthodontic areas for efficiency.
  • Consistently remaining skilled and competent in patient procedures, education and care.
  • CE courses as required for employment and state certification.

Education

Expanded Functions Dental Assistant

Manor Junior College
Jenkintown PA

High School Diploma -

Souderton Area High School
Souderton PA
06.1983

Skills

  • MIcrosoft 365 (Word, Power Point, Excel, Outlook), Teams, OneNote, Business Objects, SAP, Mondaycom
  • Leading Team Meetings
  • Staff Training
  • Teamwork and Collaboration
  • Project Management (assistant)
  • Cross-Functional Collaboration
  • Excellent Communication
  • Training and Development
  • Computer Skills

Additional Information

Non-profit volunteer and board member of S.A.G.E. (Survivors Alliance For Growth And Education) helping female survivors of sex trafficking


Original Founder of the (DE&I) Dorman Women's Network


Humanitarian for underprivileged deciduous children in Ecuador and Guatemala. Local Quakertown Outreach and local childrean with dental needs.






Timeline

Ideation Support Manager

Dorman Products
03.2016 - 01.2024

Expanded Functions Dental Assistant

Weaver Reckner Reinhart Dental Associates,
04.1999 - 03.2016

Expanded Functions Dental Assistant

Manor Junior College

High School Diploma -

Souderton Area High School

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Lisa D. Delp