Years of student services experience
Lisa D Inman
Rockingham,NC
Summary
Dynamic leader with 30 years of proven success in achieving goals through effective resource management. Excels in process improvement, team motivation, and strategic training to enhance student services and academic success. Highly skilled in compliance and crisis management, and experienced in public speaking. Collaborates effectively across the institution to communicate and implement critical changes for an inclusive educational environment.
Overview
30
30
Skills
- Budget Administration
- Conduct Management
- Crisis and Emergency Response
- Customer Service
- Policy and Procedure Development
- Public Speaking/Presentations
- Regulatory Compliance
- Software Proficiency
- Supervision/Personnel Management
- Training and Development
Work History
Vice President for Student Services
Richmond Community College
Hamlet, NC
04.2022 - 06.2023
- Identified processing workflow opportunities and enhanced internal efficiency post implementation of new advising model.
- Managed implementation of Signal Vine texting platform to enhance student services and institutional effectiveness.
- Succeeded in composing and submitting a successful Targeted Student grant proposal.
- Created and implemented a Preferred Name Procedure for students to customize their displayed name in Student Information and Learning Management Systems.
- Restructured Satisfactory Academic Progress (SAP) Procedure to incorporate targeted interventions and student assistance.
- Certified as a Mental Health First Aider.
Dean, Student Development and Support
Durham Technical Community College
Durham, NC
03.2013 - 04.2022
- Managed team administration, including recruitment, supervision, and evaluation of professionals, paraprofessionals, and students.
- Led campus-wide One-College Work Team to align credit and non-credit functions.
- Co-managed implementation, training and support for Maxient software to streamline incident reporting and behavior records management.
- Certified as a Civil Rights Investigator to enhance my expertise as a Title IX Investigator.
- Wrote 14 comprehensive narratives for the SACSCOC Reaffirmation Process and Fifth-Year Interim Report.
- Coordinated department reorganization and office relocations, enhancing service delivery and support.
- Developed a comprehensive faculty guide for effectively recording attendance, managing class rosters, and reporting final grades.
ACA 122 Instructor
Durham Technical Community College
Durham, NC
10.2011 - 12.2021
- Utilized various instructional approaches and techniques to cater to the needs of students with diverse learning styles.
- Piloted Sakai, a new Learning Management System (LMS), supporting phased implementation plan.
- Instructed seated, hybrid, and online sections to promote equitable access to course content.
Assistant Dean, Student Development and Support
Durham Technical Community College
Durham, NC
02.2011 - 02.2013
- Created enrollment management teams to visit local high schools and ensure the retention of dually-enrolled students post-graduation.
- Created a comprehensive financial aid SAP policy and procedure to maintain regulatory compliance while closely tracking student progress.
- Collaborated in the creation of Academic Progression Plan to recognize achievements and implement strategies for improved performance.
- Coordinated collection and analysis of phone and drop-in traffic data to inform operational changes and enhance service delivery.
- Established Student Communications unit to enhance visitor, prospect, and campus community service. Comprising a call center, live online chat support, and student center welcome desk.
- Developed a comprehensive Title IX Procedure proposal in the role of Title IX Coordinator.
Additional Experience
COMMUNITY DIRECTOR, UNC Chapel Hill - Chapel Hill, NC
ASSISTANT HALL DIRECTOR FOR JUDICIAL AFFAIRS, The University of Arizona - Tucson, AZ
GRADUATE HALL DIRECTOR, The University of Arizona - Tucson, AZ
RESIDENT DIRECTOR, Dean College - Franklin, MA
HEAD RESIDENT, Smith College - Northampton, MA
Core Competencies
- Accountability
- Collaboration
- Effective Communication
- Emotional Intelligence
- Ethical Decision Making
- Integrity
- Leadership
Education
Master of Arts - Higher Education
The University of Arizona
Tucson, AZProfessional Development
- Walter Bumphus Leadership Institute (WBLI), The National Council on Student Development (NCSD)
- Executive Leadership Program (ELP), NC State University
- Academy for College Excellence (ACE) Five-Day Experiential Learning Institute (FELI)
- NC Community College Leadership Program (NCCCLP), NC Community College System (NCCCS)
- BRIDGES Academic Leadership for Women, The UNC William and Ida Friday Center for Continuing Education
- Institute on Financial Aid Administration, The College Board
Timeline
Vice President for Student Services
Richmond Community College
04.2022 - 06.2023
Dean, Student Development and Support
Durham Technical Community College
03.2013 - 04.2022
ACA 122 Instructor
Durham Technical Community College
10.2011 - 12.2021
Assistant Dean, Student Development and Support
Durham Technical Community College
02.2011 - 02.2013
Master of Arts - Higher Education
The University of Arizona
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