Hi, I’m
Lisa D Jones
Healthcare / Customer Service
Indianapolis,IN
Summary
PROFESSIONAL STATEMENT
- I’m looking to pivot into new fields. I’m open to exploring opportunities within your organization. I have several years experience in retail and healthcare, in various roles.
- I have a positive attitude. I am motivated, possess strong organizational skills, adaptability, dependable with continuous reliability. Strengths in scheduling, conflict resolution, calendar management, project coordination, maintained detailed documentation.
- LinkedIn url profile lisa-d-jones-606880357
- www.linkedin.com/in/lisa-d-jones-606880357
Overview
20
years of professional experience
Work History
Eskenazi Health Indianapolis
Community Health Worker /Community Outreach Liaison
11.2023 - 07.2025
Job overview
- Coordinated community health initiatives, enhancing access to healthcare services for underserved populations.
- Conducted assessments to identify health needs and develop tailored intervention plans.
- Facilitated workshops on health education, promoting disease prevention and healthy lifestyle choices.
- Collaborated with local organizations to establish resource networks for community support systems.
- Addressed patient concerns and provided support to vulnerable demographics.
Independent Adult Day Care Center
Health Care Coordinator
11.2022 - 11.2023
Job overview
- Maintained professional demeanor while treating patients with respect and dignity while transporting guest and served as scribe ensuring that medical information was kept private
- Provided transportation for 4-6 patients daily for medical appointments and provided support, encouragement and education as needed based on individual need.
- Established rapport with medical staff, guests and families to ensure trust
- Performed medication pick up / set up for positive outcomes
- Clean driving record
Community Health Network, Neurosurgical Care
Scheduler / Patient Service Rep
09.2021 - 09.2022
Job overview
- Utilized EPIC (electronic medical record), CAREWEB CareEverywhere (other healthcare platforms)
- Assisted patients with form completion.
- Actively practiced core values and “Patients First” policy per Community Health and practiced positive attitude, flexibility, and willingness "to go above and beyond"
- Provided customer service and interaction with patients, staff, vendors and outside offices
- Responsible for data collection, research, interpretation and documentation (Medical chart)
- Responsible for daily coverage for opening and closing duties, received payments
- Scheduled patient appointments and managed workflow for patient check in, check out and registration for multi-provider office averaging 40+ patients daily
- Answered busy multi line phone and directed calls to appropriate staff
- Processed work cue to meet daily goals and expectations.
- Used coordination and planning skills to achieve results according to schedule.
- Took copayments and compiled daily financial records and deposits for close of day
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
Primaria Health/Village MD, Community Health Network
Primary Care Coordinator / Scheduler
02.2018 - 09.2021
Job overview
- Accountable for supporting and improving healthcare management for elderly patients
- Contacted and encouraged patients to schedule yearly appointments for multiple practices
- Practiced critical thinking and assessment skills for positive outcomes
- Personal accountability to reach unit goals and ability to work independently or with team
- Provided patient education on as needed basis, based on Medicare guidelines
- Developed rapport with patients and team using empathy and compassion
- Provided patient education on importance of scheduling appointments
Watermark Research Partners
Credentialing Rep / Dispatch Rep
05.2016 - 02.2018
Job overview
- Coordinated medical field service engineers (FSE) & sales reps for up-to-date credentialing
- Managed sales leads and "cold call" sales calls via telephone and internet
- Dispatched Field Service Engineers to onsite medical equipment servicing
- Created training manual for processes
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Utilized direct marketing strategies such as mailings and phone contacts to approach potential clients and increase sales quotas as determined by leadership
Community Health Network, Castleton Family Physicians
Front Office Scheduler
10.2015 - 03.2016
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected patient payments.
- Used internal software to process patient check-ins and check-outs.
- Responsible for opening and closing duties
Community Surgery Center
Clinical Technician / CNA
11.2013 - 10.2015
Job overview
- Monitored patients and maintained detailed records for physician review.
- Performed patient work-ups and assisted in minor office procedures such as phlebotomy, and various testing.
- Actively practiced “Patients First” policies per Community Health Network policy
- Answered multi line phones for same-day surgery
- Utilized EPIC (electronic medical record) for documentation into patient medical charts,
- Performed yearly peer evaluations and made performance recommendations
- Mentored and trained team (occasionally)
- Evaluated procedures to streamline processes
- Communicated and educated patients and families with a focus on quality customer service
- Performed miscellaneous procedures and testing such as Stat/Chem 8, EKGs, Accucheck and provided miscellaneous support for team as needed.
Community Heart and Vascular Hospital
Patient Support Tech
01.2007 - 01.2014
Job overview
- Actively practiced “Patients First” policies per Community Health Network policy
- Checked in patients and scheduled patient appointments
- Answered multi line phones for 4- provider office
- Utilized EPIC (electronic medical record), CAREWEB CareEverywhere (other healthcare platforms)
- Performed yearly peer evaluations and made performance recommendations
- Mentored and trained team (occasionally)
- Evaluated procedures to streamline processes
- Communicated and educated patients and families with a focus on customer service
- Demonstrated ability to perform patient care and bedside testing procedures including phlebotomy,
- Stat/Chem 8, EKGs, Accucheck and provided miscellaneous support for team as needed.
US Navy
US Navy Recruit
04.1989 - 06.1989
Job overview
- Rank achieved AN (MOS= airman- aviation electrician)
- Pay Grade E3 Discharged DD-214 (medical discharge- honorable discharge)
- Worked well in a team environment
Education
Indiana Community Health Worker Association -INCHW
No Degree from Certified Community Health Worker
09.2024 - 01.2025
American Association of Medical AssistantsChicago, IL
Certification of Completion For Medical Assisting from Medical Assisting
05.2023
Ivy Tech Community CollegeIndianapolis, IN
Associate of Applied Science from Healthcare
08.2009
Indiana Wesleyan UniversityMarion, IN
Bachelor of Science from Business Management
08.1996
Indiana Wesleyan UniversityMarion, IN
Associate of Science from Sciences – Business Management
12.1994
Skills
- Critical thinking and Creativity
- Webex, Teams
- Photocopier / fax / phone / reception
- Strong work ethic and reliability
- Teamwork / adaptability
- Empathy and compassion
- Leadership, training and mentoring
- Computer skills / Data collection, research, interpretation and documentation
- Registration and Scheduling / Appointment Confirmation
- Patient Engagement
- Administrative and Office Support / Inbound and outbound calling
- Patient Confidentiality and Data Security
- Phlebotomy / Bedside patient care
- Mentoring and training
Timeline
Indiana Community Health Worker Association -INCHW
No Degree from Certified Community Health Worker
09.2024 - 01.2025
Community Health Worker /Community Outreach Liaison
Eskenazi Health Indianapolis
11.2023 - 07.2025
Health Care Coordinator
Independent Adult Day Care Center
11.2022 - 11.2023
Scheduler / Patient Service Rep
Community Health Network, Neurosurgical Care
09.2021 - 09.2022
Primary Care Coordinator / Scheduler
Primaria Health/Village MD, Community Health Network
02.2018 - 09.2021
Credentialing Rep / Dispatch Rep
Watermark Research Partners
05.2016 - 02.2018
Front Office Scheduler
Community Health Network, Castleton Family Physicians
10.2015 - 03.2016
Clinical Technician / CNA
Community Surgery Center
11.2013 - 10.2015
Patient Support Tech
Community Heart and Vascular Hospital
01.2007 - 01.2014
US Navy Recruit
US Navy
04.1989 - 06.1989
American Association of Medical Assistants
Certification of Completion For Medical Assisting from Medical Assisting
Ivy Tech Community College
Associate of Applied Science from Healthcare
Indiana Wesleyan University
Bachelor of Science from Business Management
Indiana Wesleyan University
Associate of Science from Sciences – Business Management