Lisa D Jones
Indianapolis,IN
Summary
PROFESSIONAL STATEMENT
Organized Patient Service Representative with 10+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency and positive outcomes.
Overview
34
34
years of professional experience
Work History
Health Care Coordinator
Independent Adult Day Care Center
11.2022 - Current
- Maintained professional demeanor while treating patients with respect and dignity while transporting guest and served as scribe ensuring that medical information was kept private
- Provided transportation for 2-3 patients daily for medical appointments and provided support, encouragement and education as needed based on individual need.
- Established rapport with medical staff, guests and families to ensure trust
- Performed medication pick up / set up for positive outcomes
Scheduler / Patient Service Rep
Community Health Network, Neurosurgical Care
09.2021 - 09.2022
- Utilized EPIC (electronic medical record), CAREWEB CareEverywhere (other healthcare platforms)
- Assisted patients with form completion.
- Actively practiced core values and “Patients First” policy per Community Health and practiced positive attitude, flexibility, and willingness "to go above and beyond"
- Provided customer service and interaction with patients, staff, vendors and outside offices
- Responsible for data collection, research, interpretation and documentation (Medical chart)
- Responsible for daily coverage for opening and closing duties, received payments
- Scheduled patient appointments and managed workflow for patient check in, check out and registration for multi-provider office averaging 40+ patients daily
- Answered busy multi line phone and directed calls to appropriate staff
- Processed work cue to meet daily goals and expectations.
- Used coordination and planning skills to achieve results according to schedule.
- Took copayments and compiled daily financial records and deposits for close of day
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
Primary Care Coordinator / Scheduler
Primaria Health/Village MD, Community Health Network
02.2018 - 09.2021
- Accountable for supporting and improving healthcare management for elderly patients
- Contacted and encouraged patients to schedule yearly appointments for multiple practices
- Practiced critical thinking and assessment skills for positive outcomes
- Personal accountability to reach unit goals and ability to work independently or with team
- Provided patient education on as needed basis, based on Medicare guidelines
- Developed rapport with patients and team using empathy and compassion
- Provided patient education on importance of scheduling appointments
Credentialing Rep / Dispatch Rep
Watermark Research Partners
05.2016 - 02.2018
- Coordinated medical field service engineers (FSE) & sales reps for up-to-date credentialing
- Managed sales leads and "cold call" sales calls via telephone and internet
- Dispatched Field Service Engineers to onsite medical equipment servicing
- Created training manual for processes
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Utilized direct marketing strategies such as mailings and phone contacts to approach potential clients and increase sales quotas as determined by leadership
Front Office Scheduler
Community Health Network, Castleton Family Physicians
10.2015 - 03.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected patient payments.
- Used internal software to process patient check-ins and check-outs.
- Responsible for opening and closing duties
Clinical Technician / CNA
Community Surgery Center
11.2013 - 10.2015
- Monitored patients and maintained detailed records for physician review.
- Performed patient work-ups and assisted in minor office procedures such as phlebotomy, and various testing.
- Actively practiced “Patients First” policies per Community Health Network policy
- Answered multi line phones for same-day surgery
- Utilized EPIC (electronic medical record) for documentation into patient medical charts,
- Performed yearly peer evaluations and made performance recommendations
- Mentored and trained team (occasionally)
- Evaluated procedures to streamline processes
- Communicated and educated patients and families with a focus on quality customer service
- Performed miscellaneous procedures and testing such as Stat/Chem 8, EKGs, Accucheck and provided miscellaneous support for team as needed.
Patient Support Tech
Community Heart and Vascular Hospital
01.2007 - 01.2014
- Actively practiced “Patients First” policies per Community Health Network policy
- Checked in patients and scheduled patient appointments
- Answered multi line phones for 4- provider office
- Utilized EPIC (electronic medical record), CAREWEB CareEverywhere (other healthcare platforms)
- Performed yearly peer evaluations and made performance recommendations
- Mentored and trained team (occasionally)
- Evaluated procedures to streamline processes
- Communicated and educated patients and families with a focus on customer service
- Demonstrated ability to perform patient care and bedside testing procedures including phlebotomy,
- Stat/Chem 8, EKGs, Accucheck and provided miscellaneous support for team as needed.
US Navy Recruit
US Navy
04.1989 - 06.1989
- Rank achieved AN (MOS= airman- aviation electrician)
- Pay Grade E3 Discharged DD-214 (medical discharge- honorable discharge)
- Worked well in a team environment
Education
Certification of Completion For Medical Assisting - Medical Assisting
American Association of Medical Assistants
Chicago, IL05.2023
Associate of Applied Science - Healthcare
Ivy Tech Community College
Indianapolis, IN08.2009
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, IN08.1996
Associate of Science - Sciences – Business Management
Indiana Wesleyan University
Marion, IN12.1994
Skills
- Critical thinking and Creativity
- Webex, Teams
- Photocopier / fax / phone / reception
- Strong work ethic and reliability
- Teamwork / adaptability
- Empathy and compassion
- Leadership, training and mentoring
- Computer skills / Data collection, research, interpretation and documentation
- Registration and Scheduling / Appointment Confirmation
- Patient Engagement
- Administrative and Office Support / Inbound and outbound calling
- Patient Confidentiality and Data Security
- Phlebotomy / Bedside patient care
- Mentoring and training
Timeline
Health Care Coordinator
Independent Adult Day Care Center
11.2022 - Current
Scheduler / Patient Service Rep
Community Health Network, Neurosurgical Care
09.2021 - 09.2022
Primary Care Coordinator / Scheduler
Primaria Health/Village MD, Community Health Network
02.2018 - 09.2021
Credentialing Rep / Dispatch Rep
Watermark Research Partners
05.2016 - 02.2018
Front Office Scheduler
Community Health Network, Castleton Family Physicians
10.2015 - 03.2016
Clinical Technician / CNA
Community Surgery Center
11.2013 - 10.2015
Patient Support Tech
Community Heart and Vascular Hospital
01.2007 - 01.2014
US Navy Recruit
US Navy
04.1989 - 06.1989
Certification of Completion For Medical Assisting - Medical Assisting
American Association of Medical Assistants
Associate of Applied Science - Healthcare
Ivy Tech Community College
Bachelor of Science - Business Management
Indiana Wesleyan University
Associate of Science - Sciences – Business Management
Indiana Wesleyan University
Similar Profiles
Chassity ParkerChassity Parker
Staff Developer QMA at Kokomo Health Care CommuntiCareStaff Developer QMA at Kokomo Health Care CommuntiCare
Chiffon HortonChiffon Horton
Senior Caregiver at SarahCare Adult Day Care Center & Home Care AgencySenior Caregiver at SarahCare Adult Day Care Center & Home Care Agency
Rebeka VardanyanRebeka Vardanyan
RN at Shiraz Adult Day Health Care CenterRN at Shiraz Adult Day Health Care Center