Lisa Diane Mims

• Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
• Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Acquired 216 groups, developed, and frequently serviced over 137 new accounts.
• Attended industry events and trade shows to promote brand and build relationships with potential customers.
• Tailored messaging to resonate with diverse audience segments, elevating brand relevance and appeal.
• Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.

• Reviewed customer needs and financial means to determine appropriate policy offerings.
• Maintained detailed records of customer information and policy sales.
• Sold life, Medicare, and other various insurance products to individuals within assigned territory using consultative selling techniques.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Developed sales strategies to increase sales of insurance policies.
• Developed strong referral network in community to raise awareness and increase sales opportunities.
• Followed up promptly with interested clients to close sales.
• Negotiated contracts with clients to establish best coverage with lowest cost.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Attended industry conferences to stay informed of latest products and trends.
• Registered customer information on database to enable tracking history and maintain accurate records.
• Connected with prospective clients to set appointments.
• Generated sales by recommending policies and add-ons.

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Sold life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Generated quotes and proposals for clients to match individual needs.
• Developed sales strategies to increase sales of insurance policies.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Negotiated contracts with clients to establish best coverage with lowest cost.
• Developed strong referral network in community to raise awareness and increase sales opportunities.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Followed up promptly with interested clients to close sales.
• Conducted annual reviews of existing policies to update information.
• Finalized sales and collected necessary deposits.
• Analyzed customer needs to provide customized insurance solutions.
• Developed comprehensive marketing plans to promote insurance products to potential clients.
• Registered customer information on database to enable tracking history and maintain accurate records.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Generated leads through cold-calling, networking and other outreach methods.
• Calculated premiums and established payment methods for sales.
• Analyzed risk factors to recommend appropriate coverage levels.
• Educated clients on insurance policies and procedures.
• Collected premiums on or before effective date of coverage.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Monitored customer feedback and identified areas of improvement.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
• Evaluated individual customer needs and financial situations to propose individualized policy recommendations.
• Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Calculated premiums and established payment methods.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Maintained high standards of customer service by building relationships with clients.
• Obtained underwriting approval by completing application for coverage.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Utilized CRM software to manage client relationships.
• Investigated and processed claims swiftly to keep customers satisfied.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Developed and implemented marketing strategies to boost sales and increase customer base.
• Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.

• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Followed procedures at all times for personal and team safety.
• Processed daily orders through multi-carrier manifest system.
• Followed SOPs to avoid mix-ups and damages to orders.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
• Followed procedures for control and distribution of completed products in line with shipment plans.

Relocated from CA

I was not able to work until I purchased a vehicle in February 2015.

• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Assisted callers in emergency situations with appropriate information and support.
• Reduced risks and emergency response issues by observing public safety field units.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Operated emergency response systems to update and retrieve up-to-date information for first responders.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Developed and maintained courteous and effective working relationships.
• Proven ability to learn quickly and adapt to new situations.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Applied effective time management techniques to meet tight deadlines.