Lisa Dobbrastine
Bellaire,MI
Summary
Eligibility Specialist Very motivated and dedicated individual. Extensive experience in customer service driven environments. Completed Associates Degree in Accounting in August 2008 and Bachelor's Degree in Marketing and Management in June 2011. Very flexible and versatile. Able to work quickly and efficiently and adapt to change. Superior communication skills. Able to maintain a sense of humor even under pressure. Poised and competent. Thrive in deadline-driven atmospheres. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist
Michigan Department Of Health & Human Services
01.2016 - 06.2023
- Regularly managed between 650-1000 cases time for Ingham County.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with accurate eligibility form, application and document completion.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Chapel Coordinator/Food and Beverage Sales
Hawk Hollow Golf Course & Banquet Facilities
05.2014 - 07.2019
- Coordinate and organized 1-6 weddings per weekend
- Building supervisor and key holder
- Help organize and catalog large amounts of food and alcohol inventory
- TAM Techniques of Alcohol Management certified
- Prepared variety of different written communications, reports and documents
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Maintained excellent attendance record, consistently arriving to work on time
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Organized and detail-oriented with strong work ethic
- Worked flexible hours across night, weekend and holiday shifts
Record Lookup Specialist
Michigan Department of State
09.2015 - 12.2015
- Responsible for processing 50-250 title history, driving record, and other various records daily
- Knowledgeable of State of Michigan computer databases and microfilm databases
- Excellent typing and data input skills
- Prepared variety of different written communications, reports and documents
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained and updated records through dedicated digital database.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Paid attention to detail while completing assignments
Secretary of State - Customer Service Representative
Michigan Department of State
10.2014 - 09.2015
- Processing 35-75 client transactions with speed and accuracy daily
- Renewed drivers license or vehicle registration, title transfers, facilitating tests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proficient typing and computer software skills
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Restaurant Manager
Crystal Mountain
08.2013 - 04.2014
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintained high level of accuracy
- Enhanced business productivity by training 20+ team members and servers on best practices and protocols
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour
- Supervised all areas of restaurant to keep it clean and well-maintained
- Identified team weak points and implemented corrective actions to resolve concerns
- Recruited and hired employees offering talent, charisma and experience to restaurant team
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Motivated staff to perform at peak efficiency and quality
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
Education
Bachelor of Business Administration (B.B.A - Marketing/Marketing Management
Baker College of Owosso
Owosso, MI06.2011
Associate's degree - Accounting
Baker College of Owosso
Owosso, MI06.2008
Skills
- Relationship Building
- Well organized and able to meet deadlines
- Proficiency in Microsoft Word, Excel, Power point, Publisher, and Outlook
- Effective communication skills
- Problem-Solving
- Team building
- Self-Motivated
- Planning and Coordination
- Paperwork and Documentation
- Telephone Etiquette
- Effective Communication Skills
- Enrollment Procedures
- Applicant Interviewing
- Customer Satisfaction
- Eligibility Requirements
- Program Knowledge
- Information Assistance
- POS Systems
- Constructive Feedback
- Team Meetings
- Appointment Scheduling
- Confidential Records Management
- Calendar Software
- Timely Processing
- Active Listening and Communication
- Project Requirements
- Call Transfers
- Intakes and Assessments
- Reading Comprehension
- Benefits Guidelines
- Government Relations
- Customer Interaction
- Public Assistance Programs
- Applicant Support and Service
- Client Interviews
- Multicultural Populations
- Mobile Devices
- Data Entry
- Assistance Authorization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Eligibility Specialist
Michigan Department Of Health & Human Services
01.2016 - 06.2023
Record Lookup Specialist
Michigan Department of State
09.2015 - 12.2015
Secretary of State - Customer Service Representative
Michigan Department of State
10.2014 - 09.2015
Chapel Coordinator/Food and Beverage Sales
Hawk Hollow Golf Course & Banquet Facilities
05.2014 - 07.2019
Assistant Restaurant Manager
Crystal Mountain
08.2013 - 04.2014
Bachelor of Business Administration (B.B.A - Marketing/Marketing Management
Baker College of Owosso
Associate's degree - Accounting
Baker College of Owosso
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