Lisa Fernandes Junior
Brockton,MA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
31
31
years of professional experience
Work History
Receptionist
AM Auto Repair and Collision
Boston, MA
12.2023 - Current
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with onboarding of new employees by providing orientation information and support.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Entrepreneur
Brielly’s Party Supply
Brockton, MA
10.2022 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained relationships with key clients to secure repeat business.
Interpreter
Personal Client Solutions
Montgomery, AL
02.2002 - Current
- Supported colleagues by providing assistance with translations as needed.
- Utilized specialized software applications to facilitate the translation process in a timely manner.
- Interpreted verbal conversations between individuals with limited English proficiency.
Receptionist
LA Auto Repair
Abington, MA
06.2016 - 10.2020
- Executed office duties like sorting files, making copies, creating transcripts, scheduling appointments, accepting payments, and sending faxes
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Receptionist
Sambel Auto Repair
Brockton, MA
01.2010 - 08.2015
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
Insurance Billing Specialist
Nguyen Physical Therapy
Quincy, MA
01.2006 - 09.2008
- Tracked delinquent accounts and conducted collections efforts for outstanding payments.
- Implemented methods to decrease denial rates and optimize collection efforts.
- Oversaw timely posting of patient payment records.
Manager
Sunrise Medical Billing
Quincy, MA
01.2001 - 06.2004
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Floor Manager
Gomes Furniture
Boston, MA
05.1998 - 11.2000
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
Supervisor
Miriam’s Fine Cuisine
Boston, MA
10.1993 - 01.1998
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Oversaw quality control to identify inconsistencies and malfunctions with orders.
Education
High School Diploma -
Jeremiah E. Burke High
Dorchester05-1995
Skills
- Culture building
- Operational planning
- Cultural development
- Team development
- Risk mitigation
- Customer relations
- Simultaneous interpretation
- Cross-cultural communication
- Fluent bilingualism
- Interpersonal communication
- Strategic planning
- Verbal and written communication
- Conflict resolution
- Time management
- Team leadership
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
Portuguese Creole
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Made "Best Performer" at Gomes Furniture for maintaining team sales goals with my guidance.
- Received "Cosmic" Award from LA Auto Repair due to exceptional service and feedback from our clients.
- Promotion was earned with Sunrise Medical Billing due to my experience achieving the most successful collecting practices in my department, along with meeting goals week per week for 6 months in a row.
Affiliations
- I enjoy decorating and making my space beautiful no matter if its it's home or work.
- I love spending time with my Grandkids
- I love cooking and trying new things, and challenging myself to new cultural flavors.
Timeline
Receptionist
AM Auto Repair and Collision
12.2023 - Current
Entrepreneur
Brielly’s Party Supply
10.2022 - Current
Receptionist
LA Auto Repair
06.2016 - 10.2020
Receptionist
Sambel Auto Repair
01.2010 - 08.2015
Insurance Billing Specialist
Nguyen Physical Therapy
01.2006 - 09.2008
Interpreter
Personal Client Solutions
02.2002 - Current
Manager
Sunrise Medical Billing
01.2001 - 06.2004
Floor Manager
Gomes Furniture
05.1998 - 11.2000
Supervisor
Miriam’s Fine Cuisine
10.1993 - 01.1998
High School Diploma -
Jeremiah E. Burke High
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