LISA FOSTER Bloomington IL
Bloomington,IL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Member
Foster Inc
Bloomington, Illinois
10.2021 - 04.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Transported individuals to events and activities, medical appointments and shopping trips
- Offered companionship and kindness to elderly patients
Property Claims Specialist
State Farm
Bloomington, Illinois
08.2018 - 10.2021
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred
- Conducted thorough property investigations to identify and classify damages for customer claims
- Followed up with insured individuals regarding premium and deductibles payments
- Evaluated original investigation reports and documents to resolve secondary concerns
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Researched claims and incident information to deliver solutions and resolve problems
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Established productive working relationships with public officials and law enforcement officers
Business Analyst
State Farm Insurance
Bloomington, Illinois
08.2015 - 08.2018
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Conducted interviews with key business users to collect information on business processes and user requirements
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Conducted interviews with key business users to collect information on business processes and user requirements
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
Education
Bachelor of Science - Communication
Illinois State University
Normal, ILAssociate of Applied Science - Accounting
Midstate College
Peoria, ILSkills
- Business Process Mapping
- Business Artifacts Documentation
- Negotiation
- Test case scenarios
- Business planning
- Report Preparation
- Requirements gathering
- Self-Motivated
- Data Mapping
Certification
- Certified SAFE4 Scrum Master, Scaled Agile Incorporated-April 2022
Timeline
Family Member
Foster Inc
10.2021 - 04.2022
Property Claims Specialist
State Farm
08.2018 - 10.2021
Business Analyst
State Farm Insurance
08.2015 - 08.2018
Bachelor of Science - Communication
Illinois State University
Associate of Applied Science - Accounting
Midstate College
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