LISA GORIEL
Sterling Heights
Summary
Bank Manager with Experience in driving branch growth, and ensuring exceptional customer service. Adept at managing daily operations, maintaining compliance, and fostering a positive work environment. Proven ability to build strong client relationships, optimize financial performance, and implement company initiatives effectively.
Overview
27
27
years of professional experience
Work History
Bank Manager
Comerica Bank
08.2024 - Current
- Branch Operations Management
- Customer Relationship Management
- Sales and Business Development
- Risk and Compliance Adherence
- Team Leadership and Training
- Financial Analysis and Reporting
Sr Relationship Banker
Comerica Bank
06.2021 - 08.2024
- Strategic thinking with a focus on business growth and operational efficiency
- Resolves customer inquiries and concerns promptly while maintaining a high level of professionalism and empathy
- Advised and assisted clients with a wide range of financial products including savings accounts, loans, mortgages, and investment options
- Achieved consistently high customer satisfaction scores through personalized service and effective problem solving
- Conducted financial needs assessments and provided tailored recommendations to meet clients financial goals
- Handled daily transactions accurately and efficiently while ensuring compliance with banking regulations
- Fostered a positive team environment through collaboration and knowledge sharing
- Continuous learning in financial services and management techniques
- Handled daily transactions accurately and efficiently, ensuring compliance to bank regulations
- Promoted bank products and services to customers, resulting in an increase cross-sales
Customer Service Representative
Comerica Bank
02.2020 - 06.2021
Merchandiser
Limited Brands Inc.
11.2016 - 12.2017
- Provided feedback from customers regarding product selection, display, and pricing
- Performed regular price checks on select items throughout the store location
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed
Assistant Manager
AB Mamou Inc
06.2002 - 03.2014
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Resolved customer complaints promptly and efficiently
- Provided exceptional customer service to ensure customer satisfaction
- Identified areas of operational inefficiency and implemented solutions to streamline processes
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed
- Supervised cash handling processes to ensure accuracy of transactions
- Coordinated with vendors to secure product availability at competitive prices
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
Manager
Ruby's Shoe Warehouse
12.2011 - 12.2013
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Coached, mentored and trained team members in order to improve their job performance
- Established processes to ensure efficient workflow throughout the organization
Assistant Manager
Dreams Of Gold Jewelry
01.2001 - 03.2002
- Developed a system for tracking inventory and ordering supplies as needed
Sales Manager
Designer Fashions
01.1998 - 03.2002
- Completed thorough opening, dosing, and shift change functions to maintain operational standards each day
- Assigned work and monitored performance of project personnel
- Performed cashier duties including processing payments, issuing receipts, and balancing daily transactions
- Developed relationships with clients by providing personalized advice on product selection
- Maintained an up-to-date knowledge of current trends in beauty industry
- Provided information about new products launches and discounts to customers
- Established relationships with key clients, while maintaining existing customer base
- Analyzed customer data to identify trends, preferences, and opportunities for growth
- Participated in negotiations with vendors regarding product purchases or contracts
- Maintained accurate records of all transactions between customers and company representatives
Cosmetic Consultant/Parts Counter Sales Person
Lord & Taylor/Clinique
03.2000 - 01.2001
Education
Marketing And Retail Management -
Hazel Park High School
Hazel Park, MISkills
- Expertise in retail banking operations
- Customer relationship management
- Team management
- Motivating teams
- Problem solving
- Decision making
- Strategic thinking
- Business growth
- Operational efficiency
- Continuous learning
- Financial services
- Management techniques
Timeline
Bank Manager
Comerica Bank
08.2024 - Current
Sr Relationship Banker
Comerica Bank
06.2021 - 08.2024
Customer Service Representative
Comerica Bank
02.2020 - 06.2021
Merchandiser
Limited Brands Inc.
11.2016 - 12.2017
Manager
Ruby's Shoe Warehouse
12.2011 - 12.2013
Assistant Manager
AB Mamou Inc
06.2002 - 03.2014
Assistant Manager
Dreams Of Gold Jewelry
01.2001 - 03.2002
Cosmetic Consultant/Parts Counter Sales Person
Lord & Taylor/Clinique
03.2000 - 01.2001
Sales Manager
Designer Fashions
01.1998 - 03.2002
Marketing And Retail Management -
Hazel Park High School
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