Lisahury Hernandez
Hialeah
Summary
Adept at navigating customs regulations and enhancing logistics efficiency, I significantly improved supply chain processes at A Customs Brokerage. My expertise in reservation software and commitment to hospitality led to increased customer satisfaction and repeat business. Skilled in both logistical analysis and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Import Coordinator
A Customs Brokerage
08.2022 - Current
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Enhanced supply chain efficiency through continuous improvement initiatives focused on process optimization and cost reduction measures.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Coordinated with shipping and transport companies on behalf of clients.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
Logistics Coordinator
CIF Group International INC.
07.2021 - 08.2022
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
- Liaised with customs brokers to expedite clearance processes, minimizing delays at ports of entry.
- Reduced shipping delays through proactive coordination with vendors and carriers.
TRAVEL COORDINATOR
Miami Air International, Inc.
04.2019 - 05.2020
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Complied with company standards while preparing internal, informal and official documentation.
- Added special requests and reward program information into system, verifying inclusion in travel planning.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Set up domestic and international flights for staff and contractors.
Reservations Coordinator
Atlantic Stars Hotel Group
12.2016 - 04.2019
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process and throughout their stay at the property.
- Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
- Supported revenue growth through upselling additional services such as dining options, spa treatments, or room upgrades when appropriate.
- Increased overall efficiency by training new team members on best practices in reservations management.
- Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
Education
High School Diploma -
Hialeah Gardens High School
Hialeah Gardens05-2014
Skills
- Customs regulations compliance
- Logistics analysis
- Hospitality
- Reservation software expertise
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Import Coordinator
A Customs Brokerage
08.2022 - Current
Logistics Coordinator
CIF Group International INC.
07.2021 - 08.2022
TRAVEL COORDINATOR
Miami Air International, Inc.
04.2019 - 05.2020
Reservations Coordinator
Atlantic Stars Hotel Group
12.2016 - 04.2019
High School Diploma -
Hialeah Gardens High School
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