Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisaidy Martinez

Union City,NJ

Summary

Fluent in conversational English and Spanish, Maintain confidentiality according to HIPAA Regulations, Proficiency in MS Office Suite with focus on MS Word and Excel, Risk Mitigation expertise, Excellent Customer Service with a keen attention to detail.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
01.2018 - Current
  • Maintained records by accurately updating patient records, invoices, and inventory logs
  • Answered and directed phone calls, emails, and other inquiries, to pharmacist
  • Verified customer prescriptions to minimize risk of medication error
  • Insurance and claims management to ensure timely payment of prescriptions
  • Provided excellent customer service addressing customers' inquiries and concerns regarding medication
  • Successfully resolved insurance-related issues, assisted patients with financial assistance, and managed customer complaints
  • Adhered to regulatory guidelines, safety protocols, and company policies
  • Collaborated effectively with various departments and professionals, such as physicians, nurses, and insurance representatives

Pharmacy Technician

Parentinis Pharmacy
09.2016 - 03.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Food Basics
01.2014 - 01.2015
  • Handled cash, processed transactions, and reconciled registers ensuring accurate accounting of sales
  • Resolved customer complaints, provided assistance, and maintained positive customer interaction
  • Followed established protocols for handling returns, refunds, and exchanges
  • Demonstrated the ability to handle customer complaints and resolve conflicts in a calm and professional manner
  • Followed company guidelines by performing daily maintenance tasks including price markdowns, and merchandise transfers

Education

Associates - Arts

Hudson County Community College
Jersey City, NJ

High School Diploma -

Union City High School
Union City, NJ

Skills

  • Fluent in conversational English and Spanish
  • Maintain confidentiality according to HIPAA Regulations
  • Proficiency in MS Office Suite with focus on MS Word and Excel
  • Risk Mitigation expertise
  • Excellent Customer Service with a keen attention to detail

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Pharmacy Technician

CVS Pharmacy
01.2018 - Current

Pharmacy Technician

Parentinis Pharmacy
09.2016 - 03.2018

Food Basics
01.2014 - 01.2015

High School Diploma -

Union City High School

Associates - Arts

Hudson County Community College

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Lisaidy Martinez