Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA K MILES

Kernersville,NC

Summary

Proficient professional with more than 20 years of experience customer satisfaction in planning and managing information, very analytical, with strong problem-solving skills. Working with internal and external customers in Global Setting to provide innovative solutions and adapt in a rapidly changing environment. Strong integrity and ability to build trust and credibility among all levels within organization. Project Mack Integration testing, Internal Audit, Organizational Management ESS & MSS troubleshooting, KPI Reporting, strong written and communication skills, confidential, and analytical skills, continuously look for efficient and effective continuous processing improvements, Internal/ External customer communication. Successful with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures with good understanding of legal and compliance requirements. Approachable and committed to setting up new hires for success. Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices.

Overview

17
17
years of professional experience

Work History

Onboarding Coordinator

Volvo Group
01.2014 - Current
  • Front line contact for all customers
  • Shared services HR to include data analysis, software, recruitment, payroll, and benefits
  • Manage and monitor through True screen and manage E-Verify
  • Manage new hires, international, and Interns
  • Manage and monitor new hire benefits
  • Works collaboratively with hiring managers and Human Resource Business Partners to ensure efficient compliant onboarding process
  • Manage functional onboarding mailbox for documents received from all New hires
  • Efficiently follow up with new hires, international and Interns on missing information
  • Maintain and distribute all new hires and Interns ADP portal registration
  • Business Areas and work efficiently with all businesses and provides information to all business areas within Volvo Group when needed
  • Manage and deliver all documentation to appropriate groups as requested
  • Coordinates shipments and receivables from Iron Mountain for entire Greensboro Human Resource Center
  • Coordinate and prepare trip to Byhalia MS, distribution center to assist with new opening orientation, new hires, transfers on short notice
  • Identify areas of improvement in processes
  • Responsible for planning and facilitating Global Quality meetings weekly for work force team
  • HIPPA Certified
  • KPI (Key Point Indicators) reporting interfacing pivot tables and distribute results daily to help improve processes with workforce and contact services
  • Generate reports and post for GEMBA employee management weekly meeting
  • Manage and communicate interfacing between SAP and ADP to ensure correct file feeds
  • Coordinate meetings with Human Resource as need to discuss new hires
  • Manage, monitor and maintain in Regional HR activities where necessary
  • Writing work instructions and participate in Global meetings
  • Effectively provide support on projects
  • Manage new hire file room retention maintenance: log, label files and correspond with businesses where necessary
  • Coordinate all new hire termination FedEx of termination documents and occasionally processing if termination team in Europe is not available
  • Continuously monitoring for improvements to get things done in more efficient way
  • Worked closely with new hires answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.

Customer Service Representative

Volvo Group
01.2009 - Current
  • Managed troubleshooting portal issues EES and MSS, responsible for resets of passwords for portal
  • Responsible for Siebel, UltiPro and BB3 Mack project integration testing team
  • Effectively managed Internal audits
  • Responsible for organizational management changes, terminations, non bargaining and bargaining unit benefits, SAP data entry, Kenexa, new hire orientation and new hire benefit packets Powertrain also entering new hires into AS400 Cullinet
  • Coordinate retirees condolence processes
  • Monitored domestic relation Bargaining Unit benefit forms for domestic relations
  • Responsible for data entry into Cullinet and Prudential for all retirees
  • Efficiently updated Mercer with record of death certificates
  • Maintained all North America Terminations for bargaining unit benefits in Ceridian for Mack
  • Drug screen results Psyche medics online service
  • Coordination of process in all North America open enrollment calls and responsible for all employee self service and manager self service SAP HR portal issues that employees have with resolution
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Human Resource Administrator

Adecco/ Volvo Group
01.2007 - Current
  • Data entry
  • Responsible for updating Mercer with record of death certificates
  • Responsible for all terminations BU UAW benefits in Ceridian for Mack
  • Monitored Drug screen results Psyche medics online service
  • Effectively managed SAP HR portal issues that employees have with resolution
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collaborated with managers to identify and address employee relations issues.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies

Education

Associates - Applied Science Business Administration

Forsyth Tech Community College
Winston-Salem, NC
12.2022

Nursing

Patrick Henry Community College
Martinsville, VA

Some College (No Degree) -

Patrick Henry Community College
Martinsville, VA

Skills

Application skills:

  • Office 365 application suite
  • SAP, PPOSE, CATS
  • Service Now ASK HR, Remedy and Siebel
  • True Screen and Fragoman
  • Cisco Jabber
  • Adobe Acrobat
  • Organization and Time Management
  • Excellent Communication
  • Self-Motivated

Timeline

Onboarding Coordinator

Volvo Group
01.2014 - Current

Customer Service Representative

Volvo Group
01.2009 - Current

Human Resource Administrator

Adecco/ Volvo Group
01.2007 - Current

Associates - Applied Science Business Administration

Forsyth Tech Community College

Nursing

Patrick Henry Community College

Some College (No Degree) -

Patrick Henry Community College
LISA K MILES