Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Lisa Kae Steele Irwin

Management
Peoria,IL

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth. Diverse experience in customer service and business management. Collaborative communicator to quickly build relationships with creative problem-solving abilities to address business challenges.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sam's Club
Peoria/Springfield/Champaign, IL
06.1989 - 01.1997
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Business Owner/Operator

GBR Corporation
Peoria, IL
06.1997 - 09.2017
  • Developed and implemented business strategies to increase profitability and market share.
  • Supervised staff, managed payroll and ensured compliance with labor regulations.
  • Negotiated contracts with vendors and suppliers to reduce operating costs.
  • Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
  • Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
  • Reconciled daily sales, prepared bank deposits and assessed financial reports.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Ensured that all safety protocols were followed in order to maintain a safe working environment.
  • Monitored inventory levels and maintained accurate records of purchases.
  • Conducted research on industry trends in order to stay competitive in the marketplace.
  • Provided leadership through coaching employees on best practices for problem solving.

Business Office Coordinator

Farmer's Insurance
Bartonville, IL
01.2018 - Current
  • Handled incoming calls from customers regarding billing inquiries or payment arrangements.
  • Organized paperwork associated with new customer accounts.
  • Monitored office inventory to maintain supply levels.
  • Liaised with leadership to oversee and execute financial, budget and contractual matters.
  • Ensured compliance with legal and regulatory requirements affecting the business office.
  • Assisted in strategic planning and execution to support overall business objectives.
  • Assisted in preparing financial statements and reports for management review.

Education

Some College (No Degree) - Psychology And Counseling

Illinois Central College
East Peoria, IL
12-2022

Bachelor of Science - Marketing And Business Management

Bradley University
Peoria, IL
05-1993

Associate of Applied Science - Business Management

Midstate College
Peoria, IL
05-1989

Skills

  • Business operations management
  • Workflow Planning
  • Administrative Support
  • Operations Management
  • Training and coaching
  • Payroll and budgeting
  • Deadline Management
  • Schedule Coordination
  • Office Management
  • Account Reconciliation
  • Staff Training and Development

Accomplishments

  • National Association of Women Business Owners
  • Valedictorian - Midstate
  • Promoted at Sam's Club to Cash Office Manager and Personnel immediately and worked full time while attending Bradley for 4 years.

Certification

Pharmacy Technician License

Certified Business Office Coordinator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Office Coordinator

Farmer's Insurance
01.2018 - Current

Business Owner/Operator

GBR Corporation
06.1997 - 09.2017

Assistant Store Manager

Sam's Club
06.1989 - 01.1997

Some College (No Degree) - Psychology And Counseling

Illinois Central College

Bachelor of Science - Marketing And Business Management

Bradley University

Associate of Applied Science - Business Management

Midstate College

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Lisa Kae Steele IrwinManagement