Lisa Kaleikini
PEARLAND
Summary
Results-driven retail management professional with over 15 years of experience in retail operations management, skilled in decision-making and workforce planning. Proven ability to lead teams, manage inventory effectively, improve overall operational performance and achieve company goals in fast paced environments.
Overview
17
17
years of professional experience
Work History
Shift Manager
Army Air Force Exchange Service, AAFES
Houston, TX
11.2019 - Current
- Lead daily retail operations while supervising associates during assigned shifts.
- Deliver exceptional customer service and resolve customer concerns efficiently.
- Manage cash handling, register reconciliation, and daily financial transactions.
- Trained and mentored team members to enhance performance and productivity.
- Managed inventory control processes, maintaining optimal stock levels for efficient service delivery.
- Coordinated scheduling to optimize workforce deployment and meet customer demands effectively.
- Conducted performance evaluations, providing feedback to enhance employee development and engagement.
- Analyzed operational data to identify trends, driving strategic decisions for improved efficiency.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Supervisor
Army Air Force Exchange Service, AAFES
Del Rio, TX, Laughlin AFB
08.2013 - 11.2019
- Supervised daily operations ensuring adherence to safety and compliance standards.
- Assisted with employee training, scheduling, and performance coaching.
- Implemented process improvements resulting in enhanced workflow efficiency and reduced downtime.
- Maintained merchandising standards and inventory accuracy.
- Supported management in meeting sales and operational goals.
Assistant Store Manager
Sears Hometown & Outlet Stores Inc.
Del Rio, TX
07.2011 - 09.2012
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Led team training initiatives to enhance product knowledge and customer service skills.
- Managed inventory systems, optimizing stock levels and reducing shrinkage rates.
- Developed strategic merchandising plans to increase product visibility and sales performance.
Assistant Store Manager
The UPS Store Inc.
Del Rio, TX
09.2009 - 07.2011
- Managed day to day operations, staffing, scheduling, and customer service.
- Oversaw shipping, printing, mailbox services, and retail sales.
- Mentored staff on effective communication techniques, improving customer interactions and satisfaction scores.
- Built lasting customer relationships through exceptional service.
Education
No Degree - Coursework Toward Bachelor's Degree in Education
Southwest Texas Junior College
Uvalde, TX2006
No Degree - Coursework Toward Bachelor Degree in Education
The University of Texas At San Antonio
San Antonio, TX2004
High School Diploma -
Del Rio High School
Del Rio, TX2004
Skills
- Cash handling
- Retail Operations Management
- Employee Training & Development
- Decision-making
- Customer Service Excellence
- Scheduling & Workforce Planning
- Inventory Management
- Sales Leadership
- Microsoft Office
- AAFES ASAP System (Receiving)
- AAFES Kronos (Time Sheets/ Time Keeping/ Approving Payroll)
- AAFES TTerm (Pulling Financials and Store Operations)
Timeline
Shift Manager
Army Air Force Exchange Service, AAFES
11.2019 - Current
Supervisor
Army Air Force Exchange Service, AAFES
08.2013 - 11.2019
Assistant Store Manager
Sears Hometown & Outlet Stores Inc.
07.2011 - 09.2012
Assistant Store Manager
The UPS Store Inc.
09.2009 - 07.2011
No Degree - Coursework Toward Bachelor's Degree in Education
Southwest Texas Junior College
No Degree - Coursework Toward Bachelor Degree in Education
The University of Texas At San Antonio
High School Diploma -
Del Rio High School