Lisa Kathryn Johnson
Philadelphia,PA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Business Owner/Operator
Hidden River Yarns LLC
09.2012 - Current
- Fosters community by promoting environment of interpersonal communication and customer service.
- Oversees end-to-end business processes to maintain proficiency and profitability.
- Controls business budget planning and administration, accounting functions, purchasing, and event management.
- Pivoted to add online shopping in response to Covid pandemic.
Customer Relations Manager
Kelbourne Woolens
05.2011 - 08.2012
- Managed customer relations on ongoing basis to maximize customer retention.
- Managed order processing, invoicing, receivables, and global shipping and receiving.
- Produced marketing materials for sales representatives and customers.
Marketing Specialist
Arkema
Philadelphia, PA
06.2005 - 09.2008
- Generated reports to support development and implementation of marketing plans.
- Oversaw and executed pricing strategies and rebate programs.
- Created and implemented procedures for product forecasting and customer specific pricing for sales team.
- Resolved cross division credit issue with partner customer, recovering ~$1M.
Account Manager
Arkema
Philadelphia, PA
01.1997 - 09.2001
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built relationships with customers and internal stake-holders to promote long term business growth.
- Managed complete order process for partner and top tier accounts.
Education
Bachelor of Arts - Writing And Communications
University of Pittsburgh
Pittsburgh, PACertificate - Project Management
Villanova University
Villanova, PASkills
- Inventory Control
- Business Process Optimization
- SAP, ERP, CRM
- Purchasing
- Supply Chain Management
- Event Planning
- Social Media Marketing
- Consensus Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Owner/Operator
Hidden River Yarns LLC
09.2012 - Current
Customer Relations Manager
Kelbourne Woolens
05.2011 - 08.2012
Marketing Specialist
Arkema
06.2005 - 09.2008
Account Manager
Arkema
01.1997 - 09.2001
Bachelor of Arts - Writing And Communications
University of Pittsburgh
Certificate - Project Management
Villanova University
Similar Profiles
Jack ParkerJack Parker
NA at Hidden RiverNA at Hidden River
Peppa GrahamPeppa Graham
Kitchen Assistant at Hidden RiverKitchen Assistant at Hidden River
Jevan KennedyJevan Kennedy
Bar Manager at Hidden River BreweryBar Manager at Hidden River Brewery