Lisa Kristina Palacios
Edinburg,Texas
Summary
Accomplished Senior Store Manager and Mobile Expert with a proven track record at T-Mobile and GNC, enhancing sales strategies and customer satisfaction. Expert in complaint resolution and multi-task management, I excel in staff training and operational efficiency, significantly contributing to business growth. Skilled in fostering strong customer and team relationships through effective communication and problem-solving.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Mobile Expert
T-Mobile
Edinburg, TX
08.2010 - Current
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with customer escalations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Solved customer pain points regarding their mobile service experience in a timely manner.
- Recommended, selected and located merchandise based on customer desires.
- Recommended additional accessories or services that would complement the customer's device experience.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Completed training sessions conducted by both T-Mobile and manufacturers to gain knowledge about newly released products and services.
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Senior Store Manger
General Nutrition Center, GNC
Laredo, Texas
02.2003 - 08.2010
- Developed and implemented sales strategies to achieve revenue targets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained employees on company policies and procedures, POS systems, cash handling, inventory control/loss prevention, and product knowledge.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Implemented cost-saving measures while maintaining high quality service standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Performed regular audits of store operations to identify areas for improvement.
- Monitored stock levels and ordering of new merchandise as needed.
- Resolved customer complaints in an efficient and professional manner.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Biology
University of The Incarnate Word
San Antonio, TX 08.1995 - 01.1997
English
South Texas College
McAllen, TX 08.1998 - 08.1999
Skills
- Account updating
- Complaint resolution
- Scheduling
- Grammar
- Multi-task management
- Staff training
Languages
Spanish
Professional
Timeline
Mobile Expert
T-Mobile
08.2010 - Current
Senior Store Manger
General Nutrition Center, GNC
02.2003 - 08.2010
English
South Texas College
08.1998 - 08.1999
Biology
University of The Incarnate Word
08.1995 - 01.1997
Similar Profiles
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Marcos MoralesMarcos Morales
Customer Service Representative at T-mobileCustomer Service Representative at T-mobile
Ashaley SifuentezAshaley Sifuentez
Sales Associate at T-MobileSales Associate at T-Mobile