Lisa L. Chatman
Brandywine,MD
Summary
Well-organized Human Resources professional bringing over 10 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration. Resourceful team collaborator with in-depth knowledge of Staffing, Recruitment, Classification, Compensation, Learning and Development, Payroll/Processing and HR Systems. Highly experienced in HR systems and program management. Works well independently or in team environments. Outstanding analysis skills.
Overview
11
11
years of professional experience
Work History
HR Specialist (INFO SYS)
US Small Business Administration
Washington , DC
03.2020 - Current
- Lead and participate in special projects while reviewing agency issues that involve responsibilities of multiple Divisions/Offices and present findings and recommendations to management
- Applies initiative and creativity to achieve new and changing work objectives
- Manage multiple projects and develops priorities
- Serve as risk manager on major projects
- Perform analytical studies and assignments using wide range of qualitative and quantitative methods for assessment, data mining and collection, analysis, measurement, identification of trends, and management reporting
- Presents results orally and in writing to senior management
- Prepare action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with SBA goals, schedules, and policies
- Prepare recommendation for resource requirements to accomplish project; negotiates with managers of various components of the Agency to obtain needed resources and support with program offices
- Monitor project status and adjusts work plans for project accomplishment
- Conduct studies, develops workforce assessments, and makes recommendations for process improvements
- Determine and analyze information requirements and assisting in development and evaluation of major workforce and related projects and analyses to support management at all levels
- Coordinate projects, analyze and review content of products ranging from simple spreadsheets to major analyses and advanced data visualizations, and implement procedures for follow-up reviews and documentation of projects within the division
- Implement improvements regarding process, documentation, and evaluation of the program in areas of gathering, organizing, compiling, and reviewing data involved in data strategy and data governance tasks
- Perform special studies by identifying appropriate data to analyze the impact of Federal human resources policies and programs, retrieving data from one or more sources, and utilizing ranges of analytical software tools for conducting analysis
- Serve as project lead, subject matter expert; leads and manages integration of EmpowHR into the overall organizational workforce planning efforts
- Coordinate wide-ranging efforts across organizational lines, including the ability to monitor progress to ensure that realistic objectives and milestones are established to clearly assign responsibilities, and to get mission requirements accomplished in a timely manner
- Provide expertise, critical analysis, and authoritative advice on interpretation, development, and implementation of agency policy regarding human capital management program areas
- Provide technical leadership and project direction for ad hoc project teams
- Sets goals and technical standards for project team members, anticipates, and effectively responds to changes in workload and resources, and influences project team members through an inclusive style and recognition and acceptance of project team member abilities and knowledge
- Leads projects to completion and present and defends results to agency managers
- Prepare and conducts briefings for higher level management, develops recommendations and action plans, and provides guidance and direction for implementation of recommendations
- Oversee the administration of the National Finance Center (NFC) automated personnel/payroll system, including monitoring, and running of T&A and pay output, processing payroll and personnel actions, running standard and ad hoc reports and serving as the Agency's point of contact with NFC
- Actively participate in implementation, enhancement, maintenance, and future development of HR information systems, within the agency
- Conduct meetings, briefings and other oral presentations to senior management, supervisors, and employees concerning HR management systems
- Identify and analyze gaps between various HR and program offices, develop change management strategies and improvements within the agency
- This includes Reorganizations, workforce planning (to include upward mobility) and restructure of current program layout
- Serve as consultant, advisor, participant, and leader for teams, committees, or working groups, addressing initiatives involving HR operations
- Develop strategic solutions to human capital issues for daily business processes
- Mentor and coach team members to foster teamwork with an unified approach to deliver HR support to the agency
- Conduct quality control reviews of services and work products to assure compliance with established standards and requirements and achieving management goals
- Provide perspective and oversight on position management and reorganizations to ensure best use of staff and program office dynamics that coincides with the program’s organizational chart
- Address FAQs and respond to inquiries in serviced electronic mailboxes (General HR, time and attendance, payroll processing, garnishment, and EmpowHR inquiries)
- Inform and provide feedback to managers/ support staff on inquiry trends and update FAQs or content to help mitigate inquiries
- Mentor and lead HR Specialists with ensuring timely processing of and resolving problems associated with requests for personnel actions and coordinating closely with payroll personnel to resolve employee issues and ensure timely correction of errors
- Analyze reports to identify historical trends, quality control issues, and offer recommendations to senior management based on data analysis
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted tasks to meet changing needs.
- Mentored newly hired employees on standard operating procedures and developed training manuals to use for reference.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Analyzed issues and employed improvement processes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
HR Management Analyst
US Small Business Administration
Washington , DC
05.2018 - 03.2020
- Implemented automated time and attendance system (WebTA) and trained over 10,000 employees and 200 timekeepers and supervisors as agency’s primary point of contact
- Developed and created Personnel File Close-out Checklist for payroll and processing team
- Review, analyze and executed federal human resources policies and procedures pertaining to payroll and processing personnel actions
- Overseeing the administration of the National Finance Center (NFC) automated personnel/payroll system, including monitoring, and running of T&A and pay output, processing payroll and personnel actions, running standard and ad hoc reports and serving as the Agency's point of contact with NFC
- Research Guide to Processing Personnel Actions, 5 Code of Regulations (CFR), Office of Personnel Management (OPM) guidance, and Agency policies and procedures to apply and follow regulatory guidance and procedures in processing of personnel actions
- Manages process to take timely action on system generated ticklers and certification notices for new supervisors' probationary periods, expiration of time-limited appointments, Leave Without Pay (LWOP), within-grade increases, change in tenure group, and other actions and transactions for which reminders are generated
- Resolves difficult personnel and pay problems and provide advice and assistance employees and to specialists
- Establishes, maintains, and purges, as appropriate, Official Personnel Files, Employee Performance Files, and office subject files.
- Evaluated current processes to develop improvement plans.
- Recommended processing operational improvements based on tracking and analysis of personnel data corrections.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Human Resources Assistant
Department of Justice, US Trustees Program
Washington, DC
06.2015 - 05.2018
- Planned and implemented various phases of migration, upgrades, continuous quality improvement and maintenance of HR automated systems
- Performed mapping activities as well as proposed process changes designed to streamline current processes and workflows to align with human capital initiatives
- Prepared reports, project documents, maintained records of accomplishments , administrative information and coordinated preparation, presentation, and communication of information to senior staff and program officials
- Applied HR rules, regulations, and policies applicable to a variety of appointing authorities and hiring and retention incentives
- Advised management officials by analyzing, providing guidance, and assistance on complex human resources issues related to staffing concerns for program regarding staffing and recruitment, hiring strategies, veteran’s preference, and prohibited personnel actions
- Developed, maintained, and managed electronic system to track progress of requests submitted to HR office
- Served as Agency Security Officer responsible for NFC applications
- Advised managers and employees on pay setting, leave accrual incentive, conversion of pay band to GS pay rates
- Advised employees on Federal and Agency-specific benefits and flexibilities, and processed related actions
- Prepared and analyzed wide range of standard and ad hoc manpower reports to monitor compensation and leave-related activity and identify discrepancies or issues that require attention; to include not-to-exceed dates; WGI Due dates, Cancelled Payments
- Created and managed changes of Organizational codes within Table Management and consulted senior staff to ensure alignment with workforce planning
- Served as Contracting Officer Technical Representative (COTR) for HR programs and Retirement contract
- Served as system administrator for NFC applications, USA Staffing (upgrade) and e-OPF
- Provided guidance, consultation, and assistance to managers on qualifications requirements, merit promotion, and Vet Preference and Disabled Employee applicants
- Used HR information systems to produce a variety of management reports and conduct in-depth analysis of HR programs
- Actively participates in implementation, enhancement, maintenance, and future development of HR information systems, within the region
- Generated job announcements, reviews applicant qualifications, and generates referral lists for variety of positions
- Completed technical forms and produced correspondence, memoranda, directives, forms, and reports
- Created and maintained spreadsheets
- Researched Guide to Processing Personnel Actions, 5 Code of Regulations (CFR), Office of Personnel Management (OPM) guidance, and Agency policies and procedures to apply and follow regulatory guidance and procedures in processing of personnel actions
- Managed process to take timely action on system generated ticklers and certification notices for new supervisors' probationary periods, expiration of time-limited appointments, Leave Without Pay (LWOP), within-grade increases, change in tenure group, and other actions and transactions for which reminders are generated
- Resolved difficult personnel and pay problems and provide advice and assistance employees and to specialists
- Established, maintained, and purged, as appropriate, Official Personnel Files, Employee Performance Files, and office subject files
- Coordinated with other agency offices as necessary to accomplish employee in-and out-processing
- Recommended new or improved procedures to facilitate office efficiency, prepare periodic or special reports, and perform variety of other duties as assigned
- Reviewed and reconciled personnel files and codes and corrected discrepancies between HR System and other sources of data
- Conducted technical and regulatory review of full range of personnel actions including appointments, conversions, promotions, reassignments, realignments, leave without pay, change in tenure group, etc
- Reviewed and analyzes system edits to determine necessary action needed for processing personnel actions timely and accurately
- Confirm SF-50, is accurate and complete
- Conducted entrance on duty (EOD) and Human Resources orientation of all new employees in assigned organization(s)
- Determined required forms /documents that employees must complete and confirmed signatures in appropriate location on each form
- Oversee the maintenance and control of Electronic Official Personnel Folders (e-OPF)
- Reviewed, monitored, and processes personnel actions through EPIC
- Used personal computers to prepare extract, revise, or sort information from files, records, or databases HR documents
- Coordinated with other agencies as necessary to locate, acquire, and transfer OPFs and EPFs, and to review and consolidate information and take appropriate action (such as re-computing Service Computation Dates
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Compiled employee records from individual departments to maintain central files.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
HR Management Analyst
DoD, Washington Headquarters Services
Alexandria, VA
07.2011 - 01.2014
- Developed, implemented, maintained, and managed electronic system to track progress of requests submitted to HR office
- Created and coordinated competitive internal selection process for agency funded programs
- Developed written procedures and updated procedures to maintain effective communication between internal and external customers
- Implemented, tracked, and closed out all program activities, tasks, and deliverables
- This included, budget process, bill, and book payments, etc
- Coordinated and purchased training on behalf of employees using SF-182 and agency specific guidance; to include retention of 1-3 years depending on cost of training.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Carried out day-day-day duties accurately and efficiently.
Human Resources Assistant
DoD, Washington Headquarters Services
Arlington, VA
12.2009 - 07.2011
- Reviewed and reconciled personnel files and codes and corrected discrepancies between HR System and other sources of data
- Conducted technical and regulatory review of full range of personnel actions including appointments, conversions, promotions, reassignments, realignments, leave without pay, change in tenure group, etc
- Reviewed and analyzes system edits to determine necessary action needed for processing personnel actions timely and accurately
- Confirm SF-50, is accurate and complete
- Conducts entrance on duty (EOD) and Human Resources orientation of all new employees in assigned organization(s)
- Determines required forms and documents that employees must complete
- Oversee maintenance and control of Electronic Official Personnel Folders (e-OPF)
- Reviewed, monitors, and processes personnel actions through EPIC
- Used personal computers to prepare extract, revise, or sort information from files, records, or databases HR documents
- Coordinated with other agencies as necessary to locate, acquire, and transfer OPFs and EPFs, and to review and consolidate information and take appropriate action (such as re-computing Service Computation Dates)
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
Education
High School Diploma -
Crossland Senior High School
Temple Hills, MD05.1996
Skills
- HRIS Applications
- Reporting Strengths
- Consultancy and Advisory
- Workforce Improvements
- Analytical and Critical Thinking
- Customer Service
- Self-Motivated
- Good listening skills
- Decision Making
- MS Office
- Strong Organizational Skills
- Outstanding Communication and Interpersonal Skills
Additional Information
PUBLIC TRUST (06/15). SECRET CLEARANCE (adjudicated 12/09). Critical thinking (using logic and reasoning) Strong interpersonal and communication skills, type 80 wpm; Advanced in Windows-based word processing applications: Internet Explorer, MS Outlook , Word, and Excel; proficient in Windows-based word processing applications: Vizio, MS Teams, and PowerPoint. Coordinate office celebrations, holiday functions, and other events. DEU Certified. Knowledge and experience- DCPDS, DCIPS, Oracle, NFC Applications, ASO (Agency Security Officer-applications), USA Staffing (Legacy and Upgrade), ATAAPS, webTA, e-OPF and EmpowHR (automated workflow and processing)
Additional Information
02/2010- USDA Processing Federal Personnel Actions 02/2010- USDA Federal Staffing and Placement 03/2010- Qualifications Analysis
09/2010- Government-wide Commercial Purchase Card 09/2010- Federal Budgeting
10/2010- Microsoft Office 2007 Excel Advanced 01/2011- Office Management
01/2011- Federal Employee Development 11/2011- Position Classification
07/2015- USA Staffing Training
09/2015- Federal Human Resources Management 09/2015- Calculating Service Computation Dates 10/2015- DEU Certification
01/2017- NFC Orientation 04/2017- USA Staffing Upgrade
09/2017- Federal Employee Benefits
01/2018- Agency Security Officer (ASO)
02/2022- Federal Workforce Analysis Planning
03/2022- ASO Refresher
03/2022- IT Project Management
03/2022- Agile Project Management
04/2022- COR II Certificate
Timeline
HR Specialist (INFO SYS)
US Small Business Administration
03.2020 - Current
HR Management Analyst
US Small Business Administration
05.2018 - 03.2020
Human Resources Assistant
Department of Justice, US Trustees Program
06.2015 - 05.2018
HR Management Analyst
DoD, Washington Headquarters Services
07.2011 - 01.2014
Human Resources Assistant
DoD, Washington Headquarters Services
12.2009 - 07.2011
High School Diploma -
Crossland Senior High School
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