Summary
Overview
Work History
Education
Skills
References
Timeline
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LISA L. WILSON

San Antonio

Summary

Productive Phlebotomist offering 25 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Overview

27
27
years of professional experience

Work History

Agent Cabin Appearance

Envoy Airlines
12.2024 - Current
  • Oversaw cabin cleaning operations to ensure high standards of cleanliness and safety compliance.
  • Conducted regular inspections of cabins to maintain quality assurance and adherence to guidelines.
  • Assisted crew members in preparing the aircraft for boarding, stocking amenities, and ensuring passenger comfort.
  • Followed all safety regulations and protocols while using chemicals and equipment for thorough cleaning procedures.

Phlebotomy Supervisor

LabCorp of America
10.2005 - Current
  • Perform various duties including overseeing a team of phlebotomist, performing basic test and laboratory procedures and assisting physicians and staff with ensuring that all laboratory procedures and processed and performed according to safety and compliance standards
  • Also assured that proper equipment is in place for all procedures and verified patient/donor’s identification and results are filed correctly and within HIPAA guidelines.
  • Coordinated in-office and off-site testing for high volume of daily patient samples.
  • Identified patients using proper procedures prior to specimen collection.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Oversaw daily operations, ensuring team adherence to safety standards and protocols.
  • Managed inventory control systems, optimizing stock levels and reducing excess waste.

Team Lead Mobile Phlebotomist

DL Laboratories
09.2012 - 06.2017
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Verified collection orders and communicated discrepancies to nurses.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Labeled patient samples, double-checking information for accuracy.
  • Provided ongoing training to address staff needs.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Delegated work to staff, setting priorities and goals.

Lab Assistant

Hurley Medical Center
03.2000 - 09.2005
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Isolated, identified, typed and grouped bacteria and fungi present in bodily fluids, autopsies, skin scrapings and surgical specimens.
  • Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
  • Performed EKGs, chemistry analysis, urinalysis and hematology for multiple patients daily.

Registered Medical Assistant

Hurley Practice Management
09.1998 - 02.2000
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Education

High School Diploma - Nursing

Mott Community College
01.2003

Registered Medical Assistant -

Oklahoma Health Academy
01.1998

Medical Administrative -

Ross Medical Career Center
01.1995

High School Diploma -

Flint Beecher High School
01.1989

Skills

  • Basic life support knowledge
  • HIPAA compliance
  • Positive attitude
  • Sanitation and sterilization
  • Tracking specimens
  • Processes and procedures
  • Goal-oriented
  • Clerical
  • Organizational skills
  • Customer complaint resolution
  • Schedule management
  • Verifying orders
  • Insurance Verification
  • CPR certified
  • Problem-solving skills
  • Customer service and care
  • Problem-solving
  • Payroll management

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Agent Cabin Appearance

Envoy Airlines
12.2024 - Current

Team Lead Mobile Phlebotomist

DL Laboratories
09.2012 - 06.2017

Phlebotomy Supervisor

LabCorp of America
10.2005 - Current

Lab Assistant

Hurley Medical Center
03.2000 - 09.2005

Registered Medical Assistant

Hurley Practice Management
09.1998 - 02.2000

Registered Medical Assistant -

Oklahoma Health Academy

Medical Administrative -

Ross Medical Career Center

High School Diploma -

Flint Beecher High School

High School Diploma - Nursing

Mott Community College

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