Lisa Legros L.M.T.
Orcas ,WA
Summary
Experienced and Licensed Spa Professional of multiple discipline committed to team success and exceeding guest expectations through consistent, attentive and inclusive service.
Results driven, practiced, and able to lead and support a wide range of spa technique and service.
Skill in working under pressure, problem solving and adapting to change with strong and compassionate leadership.
Industry savvy and detailed in performing essential Spa administrative functions.
Professional, friendly expertise, building supportive and positive rapport with colleagues and guests.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Spa Director /LMT
Rosario Resort & Spa
08.2018 - 02.2024
- Designed and effectively restructured massage and spa service offerings, improving guest service and protocol standards for a Historic boutique hotel and spa.
- Screening, evaluation, training and direct supervision of spa performance to insure consistency, guest satisfaction and positive review.
- Managed treatment rooms, spa boutique, retail and professional vendor accounts: inventory, sanitation supplies and equipment. Reduced cost and increased revenue with trend marketing, efficient service and portion control.
- Direct guest care providing massage therapy and spa services informed by Ayurvedic, Hot stone, Swedish, Deep Tissue, Spa wrap and Pre-natal techniques as needed.
- Staff and service scheduling, guest appointments, service payments, boutique operations, visual merchandising, facility maintenance and guest requests/resolutions as needed.
- Recruitment, on-boarding, employee evaluation, disciplinary action, payroll, and training of seasonal and full-time staff.
- Spa menu and service development, marketing and advertising of seasonal spa specials, memberships and events.
Spa Manager
Shibui Spa
04.2022 - 08.2022
- Monitored and analyzed business performance to identify areas of improvement and make necessary recommendations and adjustments.
- Created and implemented cost of service guidelines to increase revenue and clarify commission structure.
- Maintained and improved professional, organized, and safe environment for employees and patrons.
- Improved and modernized compensation structure to attract new skilled employees and increase business.
- Screened, interviewed and on-boarded new employees with training and new hire documentation.
- Trained personnel in facility maintenance and cross-trained existing employees to maximize team skill and performance.
- Streamlined service offerings to increase overall units of service and retail sold.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed Timesheet audit and payroll submission.
LMT/Proprietor
Body Focus Wellness/BodiFab
08.1995 - 03.2024
- Founded in 1995 a private and contracted Massage Therapy Entity that transitioned into a wellness collective within 10 years and currently DBA as BodiFab, a new and developing spa solutions company to meet emerging industry needs.
- Provider of Massage Therapy, Skincare and Spa Treatments to Destination and Luxury Hotel guests.
- Established and maintained a loyal and returning private client base.
- Proprietor responsible for all facets of business: Financial, booking, compensation, marketing, promotion, website, physician referral, insurance et.
- Spa Consulting
Assistant Spa Director/LMT
Choyer Day Spa And Salon
05.1997 - 03.2000
- Organized and led activities of staff training, treatment procedures, marketing and HR.
- Conducted daily audits of spa revenues and completed basic accounting functions to maintain accurate records.
- Managed spa inventory by keeping detailed track of supply use and forecasting ordering needs.
- Performed Spa treatments and Massage for local and repeat clientele.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
General Studies
College of DuPage
Glen Ellyn, ILAlternative Health/Massage Therapy
National Health Care Institute
Salem, OR1995
Continuing Education
East-West College of The Healing Arts
Portland, OREsthetics
IBS School of Cosmetology
Portland, OR2009
Skills
- Attentive Customer Service
- Spa Operations
- Team Leading/Training
- Sales and Service Building
- Workflow Management
- Schedule Coordination
- Spa and Healthcare Standards Compliance
- POS Software Savvy
- Administrative Support
- Decision Making/Needs Assessment
- Microsoft
- Photoshop/Adobe
- Resort Suites
- Salon Biz
- T-sheets/Intuit Payroll
- Time Guardian
Certification
LMT - WA
Member WSTMA
CPO (certified pool operator)
References
Tina Leavitt
HR Director
Rosario Resort & Spa
Tina@rosarioresort.com
360-376-2152
Jeannie Chavier
ESTHETICIAN/Proprietor
Perle Holistic Skincare
503-931-3633
ADDITIONAL EMPLOYMENT HISTORY
and REFERENCES UPON REQUEST
Timeline
Spa Manager
Shibui Spa
04.2022 - 08.2022
Spa Director /LMT
Rosario Resort & Spa
08.2018 - 02.2024
Assistant Spa Director/LMT
Choyer Day Spa And Salon
05.1997 - 03.2000
LMT/Proprietor
Body Focus Wellness/BodiFab
08.1995 - 03.2024
General Studies
College of DuPage
Alternative Health/Massage Therapy
National Health Care Institute
Continuing Education
East-West College of The Healing Arts
Esthetics
IBS School of Cosmetology
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