Lisa Lianna Mayer
Inglewood,CA
Summary
I’m a seasoned professional looking for an exciting, new job, in my field of expertise.
Strengths include creativity, precision, and strong visual perception backed by superior customer service skills. Previous work has resulted in improved client satisfaction scores and repeat business. Always strive to stay updated on the latest trends.
Overview
24
24
years of professional experience
Work History
Lash and Brow Artist
Feather Lash and Brow
Culver City, California
03.2017 - Current
- Recommended products based on skin type and desired results.
- Ensured that all equipment was properly sanitized before each use.
- Resolved any customer complaints or issues promptly and professionally.
- Make sure client satisfaction is met.
- Payroll of two other employees.
- Client retention, by pre booking next service.
- Keeping the services fresh and exciting by creating seasonal specials.
- Created an inviting atmosphere by engaging with guests in a friendly manner.
- Developed relationships with regular clients to ensure satisfaction with services provided.
- Assessed customer's individual needs and preferences to create customized looks.
- Organized payment transactions accurately and efficiently using POS systems.
- Attended training sessions to keep up-to-date with new treatments and techniques.
- Managed client appointments efficiently while providing excellent customer service.
- Prepared treatment rooms prior to appointments by cleaning surfaces and setting out tools and products.
- Kept records of client visits and services performed in order to update client files accordingly.
- Upsold additional services when appropriate by offering discounts or special promotions.
- Demonstrated knowledge of all current trends in brow shaping and design.
- Trained new lash technicians on proper application of eyelash extensions.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Entered and updated new customer details in customer relationship management software.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
- Networked with local contacts to optimize business opportunities for eyelash business.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
Owner Director
Petite Spa
Santa Monica, California
03.2003 - 10.2017
- Oversaw budgeting and financial management.
- Monitored performance of personnel against goals set forth by the company.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Reviewed legal documents related to business operations.
- Developed strategic plans to increase profitability and efficiency.
- Conducted performance reviews for employees on a regular basis.
- Created marketing campaigns to attract new customers.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Identified new opportunities for growth, expansion, and diversification.
- Analyzed industry trends to develop competitive strategies.
- Executed performance reviews to encourage improved productivity for team members.
- Hosted special events to boost brand awareness and increase community engagement.
Massage Therapist/Licensed Esthetician
Peninsula Hotel
Beverly Hills, California
07.2000 - 07.2003
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
Education
Licensed Esthetician - Master Aesthetician
Academy of Beauty
Culver City, CA08-2003
Aromatherapy -
Young Living
Canada Toronto 07-2001
Massage Therapy - Acupressure, Deep Tissue, Swedish Massage
Tao Healing Arts
Santa Monica, CA11-2000
Associate of Arts - Liberal Arts And General Studies
Santa Monica College
Santa Monica, CA06-1998
Skills
- Social Media Promotion
- Portfolio Development
- Appointment Scheduling
- Performance Tracking
Timeline
Lash and Brow Artist
Feather Lash and Brow
03.2017 - Current
Owner Director
Petite Spa
03.2003 - 10.2017
Massage Therapist/Licensed Esthetician
Peninsula Hotel
07.2000 - 07.2003
Licensed Esthetician - Master Aesthetician
Academy of Beauty
Aromatherapy -
Young Living
Massage Therapy - Acupressure, Deep Tissue, Swedish Massage
Tao Healing Arts
Associate of Arts - Liberal Arts And General Studies
Santa Monica College