Lisa Lee-Mathis
St. Louis,MO
Summary
Motivated assistant manager with demonstrated knowledge of college bookstore best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 30 years of experience in field and ready to take on challenging, growth-oriented role with Maryville University.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Barnes & Noble Education
St. Louis, MO
12.1998 - Current
- Manage $1.5 million general merchandise department.
- Hire, supervise, train, and develop staff of 20 booksellers.
- Buyer for emblematic and non-emblematic merchandise.
- Meet with vendor representatives to view new product and graphics to place orders based on budgeted sales goals.
- Oversee bi-annual communication, ordering, and distribution of graduation regalia for students and faculty.
- Assist with control of operational budget and expenses.
- Control of accounts receivable account set up, billing, and follow up.
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assist with planning schedules and delegating assignments to meet coverage and service demands.
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generate repeat business through continuously growing online social media presence via Instagram and Facebook, exceptional customer service, and responding to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Textbook Manager
Barnes & Noble Education
St. Louis, MO
07.1996 - 12.1998
- Managed $2.5 million textbook department with over 3,000 titles.
- Procured textbook orders from faculty and administrative staff.
- Analyzed previous buying history and enrollment information to determine appropriate number of books to order.
- Communicated with faculty and administrative staff any textbook issues or updates.
- Sourced and purchased books from publishers and other resources.
- Planned, supervised, and promoted semi-annual $300,00 book buyback.
- Supervised, trained, and developed staff of 10 booksellers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Bookseller/Best-seller Management-in-Training
Barnes & Noble Education
St. Louis, MO
12.1992 - 07.1996
- Worked closely with Textbook Manager to procure adoptions, resolve issues, and order textbooks within company guidelines.
- Learned textbook management position and provided backup at key times.
- Answered questions about store policies and addressed customer, faculty and staff concerns.
- Helped customers locate items and complete purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
University of Missouri-St. Louis
St. Louis, MOSkills
- Staff Management
- Operations management
- Financial Management
- Business planning
- Sales growth
- Staff supervision
- Project Management
- Strategic planning
- Data Analysis
- Inventory Tracking and Management
- Database Maintenance
- Team Leadership
Timeline
Assistant Manager
Barnes & Noble Education
12.1998 - Current
Textbook Manager
Barnes & Noble Education
07.1996 - 12.1998
Bookseller/Best-seller Management-in-Training
Barnes & Noble Education
12.1992 - 07.1996
University of Missouri-St. Louis
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