Lisa Loreen Shea
RedondoBeach,CA
Summary
Client Service Specialist with a strong history at BeachSports, driving customer retention through proactive engagement and effective problem-solving. Expertise in data analysis and communication led to a 20% increase in annual profits while building robust client relationships and supporting marketing initiatives.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Client Service Specialist
BeachSports
Manhattan Beach, CA
03.2005 - Current
- Delivered knowledgeable service and support to address diverse customer needs.
- Managed over 100 daily interactions through chat, email, calls, and text messages.
- Processed payments, updated client accounts, and issued receipts efficiently.
- Resolved client issues by actively listening and providing effective solutions.
- Contributed to processes projecting annual profit increases of 15-20%.
- Conducted end-of-season analysis evaluating project outcomes and performance metrics.
- Developed strong client relationships through regular communication and personalized service.
- Supported campaign initiatives and marketing strategies through effective collaboration.
- Took special orders in person and over telephone, generating additional revenue every month.
- Strengthened customer retention by offering discount options.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Managing Bartender
Grunion's Bar & Grill
Manhattan Beach, CA
01.2000 - 05.2012
- Organized bar inventory and storage procedures to maintain optimal stock levels.
- Supervised bar operations while ensuring compliance with health regulations.
- Served high customer volumes during events, weekends, and evenings.
- Crafted seasonal drink and cocktail menu items to increase daily profits.
- Managed inventory levels and ordered supplies to sustain bar efficiency.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Trained and mentored new bartenders on drink preparation and customer service.
- Built strong customer relationships through attentive service and engagement.
Client Service Representative
Retrospective Medical Auditing
Rancho Cucamonga, CA
04.1990 - 08.1992
- Represented insurance companies and private entities in medical bill disputes, achieving over 60% cost reductions for clients.
- Collaborated with registered nurses on medical coding and billing dispute resolutions.
- Responded to customer inquiries via calls and emails regarding products and services.
- Maintained customer files and databases to ensure accurate records.
- Communicated account services, statements, and balances to clients effectively.
- Executed business development strategies using content marketing, cold calling, and networking to attract new clients.
- Coordinated with operations staff to resolve service issues and enhance client satisfaction.
- Cultivated long-term client relationships through trust and understanding of business needs.
Grocery Clerk
Albertsons
Rancho Cucamonga, California
02.1985 - 06.1990
- Stocked shelves and organized merchandise for easy access.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of store areas, including aisles and checkout counters.
- Provided excellent customer service to enhance shopping experience.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
Education
Associate of Arts - English Literature
Mt. San Antonio College
Pomona, California06.1992
Skills
- Administrative expertise
- Problem-solving and issue resolution
- Creative thinking
- Adaptability
- Attention to detail
- Software proficiency: Mindbody, Sawyer, Acuity, Zendesk, Trainual, Intercom, Square, Google Docs
- Marketing collaboration
- Data analysis
- Team leadership
- Effective communication
- Proactive engagement
- Time management
- Documentation skills
- Call management and telephone skills
- Email etiquette
- Client onboarding and retention strategies
- Reporting requirements and live chat support
Affiliations
Hermosa Beach Chamber of Commerce
2016 - 2021
Woman's Club of Hermosa Beach
Current Member
Hermosa Beach Kiwanis Club
Current Member
Redondo Beach Elks Lodge
Current Member
2016 - 2021
Woman's Club of Hermosa Beach
Current Member
Hermosa Beach Kiwanis Club
Current Member
Redondo Beach Elks Lodge
Current Member
Personal Information
Title: Administration
Software
MindBody, Zendesk, Sawyer, Acuity, Trainual
Certification
RBS Certified by ABC
Timeline
Client Service Specialist
BeachSports
03.2005 - Current
Managing Bartender
Grunion's Bar & Grill
01.2000 - 05.2012
Client Service Representative
Retrospective Medical Auditing
04.1990 - 08.1992
Grocery Clerk
Albertsons
02.1985 - 06.1990
Associate of Arts - English Literature
Mt. San Antonio College