Lisa M. Bortle
'Ewa Beach,HI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact those around her. Customer-focused professional with successful 19-year career in the property management sector.
Overview
9
9
years of professional experience
Work History
Site Manager
The Woodrose AOUO
Honolulu, HI
08.2023 - Current
- Oversee daily operations of the building.
- Prepare and present written monthly Manager's reports. Attend regular meetings, and follow through with all Board directives.
- Monitor progress of various projects, including but not limited to capital improvements.
- Act as the liason between the Board of Directors and Residents.
- Solicit and present competitive proposals for maintenance and capital improvements.
- Coordinate schedules, supervise and monitor association personnel.
- Enforce project documents, issue written violations as needed.
- Adhere to the operating budget, explain variances as needed.
- Review and process invoices, submit check requests if needed.
- Maintain a professional and calm demeanor when addressing unhappy clientele.
- Maintain detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
Community Association Manager
Hawaiiana Management
Honolulu, HI
04.2017 - 08.2023
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Responded to common area maintenance inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Ensure the timely preparation of comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Developed and adhered to community budgetary restrictions in collaboration with Board of Directors.
- Coached Association Board Members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
Community Association Manager
Associa Hawaii
Honolulu, HI
10.2014 - 04.2017
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Enforced compliance with community regulations and guidelines.
- Advised Association Board Members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
Education
Hawaii Pacific University
Honolulu, HISkills
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Contract Management
- Budget Administration
- Process Improvement
- Documentation And Reporting
- Facility Oversight
- Personnel Management
- Analytical Thinking
- Documentation Management
- Customer Service
- Schedule Management
Timeline
Site Manager
The Woodrose AOUO
08.2023 - Current
Community Association Manager
Hawaiiana Management
04.2017 - 08.2023
Community Association Manager
Associa Hawaii
10.2014 - 04.2017
Hawaii Pacific University