Lisa M. Bortle
'Ewa Beach,HI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact those around her. Customer-focused professional with successful 19-year career in the property management sector.
Overview
9
9
years of professional experience
Work History
Site Manager
The Woodrose AOUO
08.2023 - Current
- Oversee daily operations of the building.
- Prepare and present written monthly Manager's reports. Attend regular meetings, and follow through with all Board directives.
- Monitor progress of various projects, including but not limited to capital improvements.
- Act as the liason between the Board of Directors and Residents.
- Solicit and present competitive proposals for maintenance and capital improvements.
- Coordinate schedules, supervise and monitor association personnel.
- Enforce project documents, issue written violations as needed.
- Adhere to the operating budget, explain variances as needed.
- Review and process invoices, submit check requests if needed.
- Maintain a professional and calm demeanor when addressing unhappy clientele.
- Maintain detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
Community Association Manager
Hawaiiana Management
04.2017 - 08.2023
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Responded to common area maintenance inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Ensure the timely preparation of comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Developed and adhered to community budgetary restrictions in collaboration with Board of Directors.
- Coached Association Board Members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
Community Association Manager
Associa Hawaii
10.2014 - 04.2017
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Enforced compliance with community regulations and guidelines.
- Advised Association Board Members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
Education
Hawaii Pacific University
Honolulu, HISkills
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Contract Management
- Budget Administration
- Process Improvement
- Documentation And Reporting
- Facility Oversight
- Personnel Management
- Analytical Thinking
- Documentation Management
- Customer Service
- Schedule Management
Timeline
Site Manager
The Woodrose AOUO
08.2023 - Current
Community Association Manager
Hawaiiana Management
04.2017 - 08.2023
Community Association Manager
Associa Hawaii
10.2014 - 04.2017
Hawaii Pacific University