LISA BOULTON
Littleton,CO
Summary
With 8+ years of experience in foreclosure procedures, regulatory compliance, and investor relations; my background includes a deep understanding of government guidelines and investor demands, along with a proven ability to effectively manage multiple priorities. I excel in organizational, problem-solving, and time management skills, with over 20 years of experience in coaching, motivating, and developing staff. My strong IT proficiency and adaptability to new technologies enhance my capability to drive success in dynamic environments. Recognized for establishing and nurturing effective working relationships with management, customers, vendors, and team members, I leverage my communication skills alongside my analytical prowess to make informed decisions and exercise sound judgment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Foreclosure Supervisor
Specialized Loan Servicing
04.2016 - 08.2024
- Former Team Lead for the Bids Team, Loss Mitigation Holds Team, Financial Breakdown/Judgment Figures Team; promoted to Foreclosure Supervisor of PreSale and Post Sale Teams
- Supervised staff, including hiring, training, annual performance reviews, performance improvement plans, and assigning/prioritization daily duties
- Delegated team assignments and track PreSale/Post Sale deadlines ensuring productive and compliant timetable
- Developed and maintained company policies and procedures, focusing on compliance and risk management for the Timeline Management areas
- Regularly ensured foreclosure activities were performed in accordance with investor, insurer and/or government agency guidelines while strictly adhering to established Key Performance Indicators
- Swiftly responded to attorneys, team members and other department’s disputes, inquiries, and/or complaints related to the foreclosure action in accordance with established policies and procedures
- Increased foreclosure process efficiency by streamlining communication between departments and implementing new strategies
- Managed all BPO/Appraisal ordering for VA, FHA, USDA, Fannie Mae, Freddie Mac and Investor specific loans to ensure compliance with each individual entities Foreclosure Bidding Guidelines
- Updated mortgage and foreclosure databases, verified complete and accessible information and performed periodic analyses and review of data
- Collaborated with legal counsel to ensure proper handling of complex or contested foreclosures, protecting both company interests and borrower rights
- Implemented quality control measures to ensure that all foreclosure actions and related documentation were accurate, complete, and in compliance with internal policies and regulatory requirements
Service Support Manager
Teradata Corporation
07.2014 - 10.2015
- Directly managed a team of Customer Service Representatives (CSR's) who delivered on site services
- Responsible for managing the relationships between customer, sales (CS service consultants and Teradata account executives), Global Support Center (GSC), Global Technical Support (GTS), and Engineering (software and hardware)
- Coordinated resources to resolve customer incidents
- Provided leadership in strategic planning and implementation of installations, expansions and change controls
- Mentored all levels of CSR’s and provided quality leadership and guidance needed for said associates
Desktop Support Manager
IBM Global Services
01.2004 - 02.2014
- Monitored SLA attainments daily by reviewing and/or compiling global reports and taking appropriate action
- Completed implementation of numerous Desktop procedures
- Pioneered the primary start up, new hire training, and overall project management of Level 1.5 Help Desk
- Continued the key role as project resource for several months while maintaining responsibilities as Team Lead and Dispatcher
- Evaluated emerging technologies to make informed recommendations on potential improvements to current systems
- Implemented remote access tools to provide off-site support for remote employees, increasing their productivity levels while reducing travel costs for the company
Education
USAF Technical Training - Communication-Computer Systems Operator
United States Air Force
Biloxi, MSHigh School Diploma -
Bullock Creek High School
Midland, MISkills
- Legal Compliance
- Default Servicing
- Portfolio Management
- Foreclosure Processing
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Prioritizing and Planning
Certification
ITIL Foundation Certificate
Timeline
Foreclosure Supervisor
Specialized Loan Servicing
04.2016 - 08.2024
Service Support Manager
Teradata Corporation
07.2014 - 10.2015
Desktop Support Manager
IBM Global Services
01.2004 - 02.2014
USAF Technical Training - Communication-Computer Systems Operator
United States Air Force
High School Diploma -
Bullock Creek High School
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