LISA M. DAVIS
Brecksville,OH
Summary
Organized and dedicated work ethic with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
42
42
years of professional experience
Work History
Dispatcher
City of Twinsburg Police Department
07.2022 - Current
- Dispatch all Police, Fire, EMS and 911 calls for regional dispatch center/LEADS entries
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Data entry for citations
- Customer Service to on station walk in calls for service
- Vehicle Tow Releases
- Enter/Clear items in LEADS
Records Clerk
BROADVIEW HEIGHTS POLICE DEPT
08.2017 - Current
- Customer Service/ Record Requests/ Clerical Paperwork/Monitor and Operate Facility Cameras and Security System.
- Followed confidentially regulations to maintain privacy.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Enter citations, process bond paperwork and vehicle tow releases.
- Maintained accuracy of records by verifying accuracy of data in records.
Dispatch Supervisor
CHAGRIN VALLEY DISPATCH
01.2019 - 07.2022
- Dispatch all Police, Fire, EMS and 911 calls for regional dispatch center/LEADS entries
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Manage platoon of dispatchers while leading and delegating job assignments, tracking project status and resolving issues to maximize productivity.
- Train new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Assistant TAC Officer
- Enter/Clear items in LEADS
Dispatcher
BRECKSVILLE POLICE DEPARTMENT
08.2007 - 12.2018
- Dispatch all Police, Fire, EMS and 911 calls/ LEADS entries/ Training/ Clerical Duties/ Prisoner Processing
- Relayed latest information to first responders
- Routed calls to police, fire and ambulance service to meet individual call needs
- Provided administrative support to department officers to ensure documents are processed in a timely manner
- TAC Officer, Communication Training Officer and OHLEG Coordinator
- Enter/Clear items in LEADS
Delivery Driver
BRECKSVILLE FLORIST
07.2010 - 05.2018
- Deliver floral arrangements
Cashier/Fuel Service
GET GO
01.2012 - 08.2017
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Cashier/Fuel Service
GET GO
08.2009 - 04.2010
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Dispatcher
HIRAM POLICE DEPARTMENT
03.2000 - 11.2008
- Dispatch all Police, Fire, EMS and 911 calls/Parking Tickets
Customer Service Representative
PROGRESSIVE INSURANCE
08.2006 - 08.2007
- Service insurance policies
Crew Person/Shift Manager/Store Manager/Area Supervisor
McDONALD'S RESTAURANT
03.1998 - 06.2006
- Oversee three restaurants: training/operations/food preparation/customer service
Administrative Assistant
UNITED PARCEL SERVICE
04.1988 - 02.1995
- Audit daily paperwork for delivered packages/data entry
Billing Administrative Assistant
SYSTEMATION INC
04.1987 - 04.1988
- Data entry/monthly billing statements
Loan Department Supervisor
LANDMARK BANK
06.1986 - 04.1987
- Oversee payments, payoffs, collections/customer service
Bank Teller
WOMEN'S FEDERAL SAVINGS BANK
10.1982 - 05.1986
- Deposits/withdrawals/new accounts/ATM daily balancing
- Loan Customer Service: service mortgage loans/data entry/customer service
Education
High School Diploma -
Holy Name High School
Parma Hts Ohio06.1982
Skills
- CPR/AED Certified
- Customer Service
- Jail Matron
- Clerical skills
- Police Operations
- Multitasking
- Strong work ethic
- Prioritizing
- Ordering and invoicing
- Time management
- Strong communication skills
- Ability to use discretion
- Excellent communication skills
- Greeting visitors
Timeline
Dispatcher
City of Twinsburg Police Department
07.2022 - Current
Dispatch Supervisor
CHAGRIN VALLEY DISPATCH
01.2019 - 07.2022
Records Clerk
BROADVIEW HEIGHTS POLICE DEPT
08.2017 - Current
Cashier/Fuel Service
GET GO
01.2012 - 08.2017
Delivery Driver
BRECKSVILLE FLORIST
07.2010 - 05.2018
Cashier/Fuel Service
GET GO
08.2009 - 04.2010
Dispatcher
BRECKSVILLE POLICE DEPARTMENT
08.2007 - 12.2018
Customer Service Representative
PROGRESSIVE INSURANCE
08.2006 - 08.2007
Dispatcher
HIRAM POLICE DEPARTMENT
03.2000 - 11.2008
Crew Person/Shift Manager/Store Manager/Area Supervisor
McDONALD'S RESTAURANT
03.1998 - 06.2006
Administrative Assistant
UNITED PARCEL SERVICE
04.1988 - 02.1995
Billing Administrative Assistant
SYSTEMATION INC
04.1987 - 04.1988
Loan Department Supervisor
LANDMARK BANK
06.1986 - 04.1987
Bank Teller
WOMEN'S FEDERAL SAVINGS BANK
10.1982 - 05.1986
High School Diploma -
Holy Name High School
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