LISA M. DAVIS
Brecksville,OH
Summary
Organized and dedicated work ethic with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
42
42
years of professional experience
Work History
Dispatcher
City of Twinsburg Police Department
Twinsburg, OH
07.2022 - Current
- Dispatch all Police, Fire, EMS and 911 calls for regional dispatch center/LEADS entries
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Data entry for citations
- Customer Service to on station walk in calls for service
- Vehicle Tow Releases
- Enter/Clear items in LEADS
Records Clerk
BROADVIEW HEIGHTS POLICE DEPT
Broadview Hts, OH
08.2017 - Current
- Customer Service/ Record Requests/ Clerical Paperwork/Monitor and Operate Facility Cameras and Security System.
- Followed confidentially regulations to maintain privacy.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Enter citations, process bond paperwork and vehicle tow releases.
- Maintained accuracy of records by verifying accuracy of data in records.
Dispatch Supervisor
CHAGRIN VALLEY DISPATCH
Brecksville, OH
01.2019 - 07.2022
- Dispatch all Police, Fire, EMS and 911 calls for regional dispatch center/LEADS entries
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Manage platoon of dispatchers while leading and delegating job assignments, tracking project status and resolving issues to maximize productivity.
- Train new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Assistant TAC Officer
- Enter/Clear items in LEADS
Dispatcher
BRECKSVILLE POLICE DEPARTMENT
Brecksville, OH
08.2007 - 12.2018
- Dispatch all Police, Fire, EMS and 911 calls/ LEADS entries/ Training/ Clerical Duties/ Prisoner Processing
- Relayed latest information to first responders
- Routed calls to police, fire and ambulance service to meet individual call needs
- Provided administrative support to department officers to ensure documents are processed in a timely manner
- TAC Officer, Communication Training Officer and OHLEG Coordinator
- Enter/Clear items in LEADS
Delivery Driver
BRECKSVILLE FLORIST
Brecksville, OH
07.2010 - 05.2018
- Deliver floral arrangements
Cashier/Fuel Service
GET GO
Broadview Hts, OH
01.2012 - 08.2017
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Cashier/Fuel Service
GET GO
Macedonia, OH
08.2009 - 04.2010
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Dispatcher
HIRAM POLICE DEPARTMENT
Hiram, OH
03.2000 - 11.2008
- Dispatch all Police, Fire, EMS and 911 calls/Parking Tickets
Customer Service Representative
PROGRESSIVE INSURANCE
Mayfield Hts, OH
08.2006 - 08.2007
- Service insurance policies
Crew Person/Shift Manager/Store Manager/Area Supervisor
McDONALD'S RESTAURANT
Garrettsville, OH
03.1998 - 06.2006
- Oversee three restaurants: training/operations/food preparation/customer service
Administrative Assistant
UNITED PARCEL SERVICE
Middleburgh Hts, OH
04.1988 - 02.1995
- Audit daily paperwork for delivered packages/data entry
Billing Administrative Assistant
SYSTEMATION INC
Beachwood, OH
04.1987 - 04.1988
- Data entry/monthly billing statements
Loan Department Supervisor
LANDMARK BANK
Hartford, CT
06.1986 - 04.1987
- Oversee payments, payoffs, collections/customer service
Bank Teller
WOMEN'S FEDERAL SAVINGS BANK
Cleveland, OH
10.1982 - 05.1986
- Deposits/withdrawals/new accounts/ATM daily balancing
- Loan Customer Service: service mortgage loans/data entry/customer service
Education
High School Diploma -
Holy Name High School
Parma Hts Ohio06.1982
Skills
- CPR/AED Certified
- Customer Service
- Jail Matron
- Clerical skills
- Police Operations
- Multitasking
- Strong work ethic
- Prioritizing
- Ordering and invoicing
- Time management
- Strong communication skills
- Ability to use discretion
- Excellent communication skills
- Greeting visitors
Timeline
Dispatcher
City of Twinsburg Police Department
07.2022 - Current
Dispatch Supervisor
CHAGRIN VALLEY DISPATCH
01.2019 - 07.2022
Records Clerk
BROADVIEW HEIGHTS POLICE DEPT
08.2017 - Current
Cashier/Fuel Service
GET GO
01.2012 - 08.2017
Delivery Driver
BRECKSVILLE FLORIST
07.2010 - 05.2018
Cashier/Fuel Service
GET GO
08.2009 - 04.2010
Dispatcher
BRECKSVILLE POLICE DEPARTMENT
08.2007 - 12.2018
Customer Service Representative
PROGRESSIVE INSURANCE
08.2006 - 08.2007
Dispatcher
HIRAM POLICE DEPARTMENT
03.2000 - 11.2008
Crew Person/Shift Manager/Store Manager/Area Supervisor
McDONALD'S RESTAURANT
03.1998 - 06.2006
Administrative Assistant
UNITED PARCEL SERVICE
04.1988 - 02.1995
Billing Administrative Assistant
SYSTEMATION INC
04.1987 - 04.1988
Loan Department Supervisor
LANDMARK BANK
06.1986 - 04.1987
Bank Teller
WOMEN'S FEDERAL SAVINGS BANK
10.1982 - 05.1986
High School Diploma -
Holy Name High School