Lisa M. Faria
Administrative Assistant
Brooklyn,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
Administrative Assistant
TOWN OF BROOKLYN - Building/Land Use Department
07.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
Before & After School Coordinator
TOWN OF BROOKLYN - Parks & Recreation Department
07.2017 - 06.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Teen Center Coordinator
TOWN OF BROOKLYN - Teen Center
09.2013 - 06.2017
- Secured resources and funding needed to pilot, and continue after school programs within budget, to support adolescents and their families.
- Researched and composed several grants in order to secure funding annually.
- Planned and organized special events to support and enhance the Teen Center.
- Developed and executed a communication plan aimed at increasing program participation.
- Collect and analyze survey results from participants, to ensure the program is satisfying the need of the community.
- Ensure that all participants are ambassadors of the core values of the Teen Center.
- Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
- Maintained accurate records of participant attendance, facility usage, and financial transactions for streamlined reporting and analysis.
- Assisted in the creation of marketing materials to promote center programs, resulting in increased community awareness and engagement.
Office Manager
MOSHASSUCK CEMETERY
01.2011 - 06.2020
- Proposed and gained Board of Director approval to move from a paper record system, to an electronic document system creating efficiency.
- Planned and executed a successful implementation of changing an entire office documentation system.
- Able to identify and resolve problems independently.
- Transferred all recorded data from original books to computer including name, date of death and plot location dating back to the early 1800’s.
- Effectively communicate on a professional level, both oral and written on a daily basis with clients and vendors.
Instructional Assistant
EASTCONN
09.2008 - 01.2011
- Performs clerical, classroom maintenance, and instructional duties as assigned by the certified staff.
- Monitors work, corrects papers, and file according to class and quarter.
- Help developed and maintain Excel database with all behavioral data collected on a daily basis.
- As well as attendance spreadsheet to maintain accurate information to be reported.
Office Manager
FLORIDA FLORAL BROKERS, INC.
08.2000 - 09.2008
- Managed all financial data in preparation of year end taxes and payroll.
- Managed all ordering, billing and collections for accounts.
- Data input daily accounts receivable and payable.
- Handle daily office functions including developing and maintaining price lists in Excel.
Supervisor
FLEET BOSTON, CONSUMER LENDING GROUP
05.1997 - 08.2000
- Supervised a team of 8 FTE required to meet daily production standards for legal documents.
- Supervised the scanning and classifying process for new loans and updates.
- Conducted and documented monthly feedback sessions and annual performance reviews.
- Maintained integrity of original loan files and off-site storage for contingency.
- Developed and maintained standards on the daily and monthly basis in order to track trends in workflow.
- Built strong work relationships with peers key business partners and other teams to ensure customer satisfaction.
- Senior Loan Control Assistant /Team Leader February 1995 - May 1997.
- Prioritized group tasks and work flows, identify and communicate exceptions to management.
- Created Excel spreadsheets that where maintained and reported daily, weekly and monthly departmental totals to the area supervisor.
- Trained staff on the different machinery and processes pertaining to handling of legal documents for all areas of Consumer Finance.
- Performed the classification via data entry of miscellaneous updates to the customer folder.
- Trained area personnel on record storage, workflow and retrieval procedures.
Operations Lead
FLEET BOSTON, CONSUMER LENDING GROUP
02.1995 - 05.1997
- Prioritized group tasks and work flows, identify and communicate exceptions to management.
- Created Excel spreadsheets that where maintained and reported daily, weekly and monthly departmental totals to the area supervisor.
- Trained staff on the different machinery and processes pertaining to handling of legal documents for all areas of Consumer Finance.
- Performed the classification via data entry of miscellaneous updates to the customer folder.
- Trained area personnel on record storage, workflow and retrieval procedures.
Investigation Researcher
FEDERAL DEPOSIT INSURANCE CORPORATION
01.1992 - 02.1995
- Secured, researched, retrieved critical documentation for potential claims which included: Blanket Bond Insurance, Directors and Officers Liability, Attorney Malpractice and Securities Broker Liability Claims.
- Analyzed relevant documentation from asset files in order to obtain pertinent data concerning debtor’s obligation.
- Streamlined data collection processes for increased efficiency and accuracy in research findings.
Education
High School Diploma -
Skills
- Microsoft Office
- Proficient Excel
- Excellent computer aptitude – capable learning new software packages quickly
- Records Management
- Research
- Office Administration
- Document Control
- Data Entry
- Documentation and Recordkeeping
- Workflow Optimization
Timeline
Administrative Assistant - TOWN OF BROOKLYN - Building/Land Use Department
07.2021 - Current
Before & After School Coordinator - TOWN OF BROOKLYN - Parks & Recreation Department
07.2017 - 06.2021
Teen Center Coordinator - TOWN OF BROOKLYN - Teen Center
09.2013 - 06.2017
Office Manager - MOSHASSUCK CEMETERY
01.2011 - 06.2020
Instructional Assistant - EASTCONN
09.2008 - 01.2011
Office Manager - FLORIDA FLORAL BROKERS, INC.
08.2000 - 09.2008
Supervisor - FLEET BOSTON, CONSUMER LENDING GROUP
05.1997 - 08.2000
Operations Lead - FLEET BOSTON, CONSUMER LENDING GROUP
02.1995 - 05.1997
Investigation Researcher - FEDERAL DEPOSIT INSURANCE CORPORATION
01.1992 - 02.1995
Charles E. - High School Diploma,
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