LISA M. GUIDA
Palm Bay,FL
Summary
Detail-oriented and personable professional with a track record of success in managing diverse organizational skillsets, combined with strong troubleshooting abilities, outstanding customer service, and effective communication skills. Known for quickly acquiring new tasks, maintaining a customer-focused approach, and recognizing the significance of nurturing positive relationships. Proficient in handling multiple concurrent projects, prioritizing excellent quality, precise task and time management, adeptly coordinating meetings and events, and consistently meeting project deadlines. Committed to delivering excellence across all endeavors.
Overview
12
12
years of professional experience
Work History
CLOSING COORDINATOR
D R Horton
06.2022 - Current
- Consult with average of 30-40 clients daily to recognize needs and provide tailored solutions.
- Set up, stored and updated customer files, department records and regulatory paperwork daily.
- Consults with outside lenders to identify and resolve loan closing issues.
- Provide a positive customer experience and successful deal closure through open, and constructive communications.
- Obtain expected closing dates from Construction management for all contracts.
- Update stages of completion and actual closing dates in Homebuilders software system and Sales Report software daily.
- Maintained checklists of required documentation and open issues affecting closings.
ADMINISTRATIVE ASSISTANT II
City Of Aspen - Community Development
02.2020 - 01.2022
- Supported Planning and Zoning Department in processing all license and rental applications based upon municipal land codes and conducting property research through G.I.S.
- Oversaw coordination of all documents, correspondence and building permit requests.
- Coordination and issuance of mechanical, plumbing and electrical permits.
- Reviewed and issued contractor licensing.
- Processed Land Use Case Review refunds.
- Managed accounts payable while overseeing administrative budget as well as preparing expense reports for 30+ department members.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on data.
- Volunteered to help with special projects of varying degrees of complexity.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
CLINIC COORDINATOR
Aspen Valley Hospital
07.2019 - 02.2020
- Maintained schedules for seven providers and specialists and processed referrals/appointments for specialty services.
- Maintained confidentiality in all professional areas and considered needs of clients and their families, employees, physicians, visitors, and all community members in informative, courteous, and compassionate manner.
- Performed accurate registration and discharge of patients.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
INSTALL SALES COORDINATOR
Kempsville Building Materials
11.2018 - 07.2019
- Identified areas of improvement that will eliminate waste, improve productivity while supporting safe work practices.
- Kept Sales Managers, Account Managers, and Implementation Management informed of account definition and installation activity.
- Assisted Operations Manager in organizing work for assigned projects and identified and implemented process performance improvements and standardization on department procedures and workflow
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Increased income from installation and repairs over 50%.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Communicated customer feedback and complaints to team members to promote proper resolution
- Identified and communicated customer needs to supply chain capacity and quality teams
- Coordinated installations reviews and completion of related paperwork.
PERSONAL ADMINISTRATIVE ASSISTANT
Salina Price
09.2015 - 10.2018
- Maintained daily task list-arranged meetings and made appointments with individuals on priority basis.
- Planned and supervised all travel arrangements, including air travel, ground transportation, and accommodations.
- Efficiently managed telephone calls, emails, and collected/ sort mail.
- Organized and planned meetings and events, coordinated with caterers, decorators, entertainers and facilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
INDEPENDENT DESIGNER / SENIOR DIRECTOR
Origami Owl
01.2012 - 09.2015
- Applied skill in color theory and composition to bring client visions to fruition.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Created Sales Plans and Training for team of 1,800+ Designers
- Organized team meetings and regional training events. Spoke and trained networking workshop at National Convention
- Personal sales for the year of 2014-2015 $85,000+
Education
A.A.S - Criminal Justice
Southern West Virginia Community And Technical College
Mount Gay, WVSkills
- Microsoft Office , iWork, e-Clinical Works, GIS, Meditech, Salesforce, Oracle, Muni-Revs, Bluebeam, and JD Edwards
- Calendar Management
- Manage Heavy Volume of Calls
- Invoice/Accounts Management
- Responsive Correspondence
- Effective Writing & Editing Skills
- Filing & Records Management
- Develop Standard Operating Procedures
- Superior Organizational Skills
- Customer Accounts Management
- Time Management
- Document Coordination
- Administrative Support
Timeline
CLOSING COORDINATOR
D R Horton
06.2022 - Current
ADMINISTRATIVE ASSISTANT II
City Of Aspen - Community Development
02.2020 - 01.2022
CLINIC COORDINATOR
Aspen Valley Hospital
07.2019 - 02.2020
INSTALL SALES COORDINATOR
Kempsville Building Materials
11.2018 - 07.2019
PERSONAL ADMINISTRATIVE ASSISTANT
Salina Price
09.2015 - 10.2018
INDEPENDENT DESIGNER / SENIOR DIRECTOR
Origami Owl
01.2012 - 09.2015
A.A.S - Criminal Justice
Southern West Virginia Community And Technical College