35 Yrs
Lisa M Hawkins
Server/Banquet/Fine Dining
Spring Hill,FL
Summary
I have worked at Buccaneer Bay for over 2 years. I started as a park quality rep. I knew I had more to give to this employer, that I chose to pursue a position as a Lifeguard. I started as a shallow guard, to a deep guard. I am certified in CPR and have confident in my Lifeguard procedures. I was also a Under Water Performer (Mermaid)
Overview
1
1
Work History
LifeGuard-deep Guard
Buccaneer Bay
Weekie Watchee, FL
05.1993 - 06.1994
- Provide effective scanning in area(s) of responsibility
- enforcing park safety rules
- prevent and/or respond to aquatic or first aid emergencies
- perform job functions to serve our guests a quality product
- Interact with guests by greeting/providing excellent service in an efficient and courteous manner
- Work in a team environment/interact in a professional manner
- dispatch of guests at proper intervals on slides, provide crowd control for queue lines, stacking and/or inflating of tubes, and distribution of ride vehicles to guests correctly and safe
- Sweep, hose, or air blow pathways clear of trash and debris, pressure wash, change trash cans liners, vacuum pools, organize storage areas or rake sand
- Participate in American Red Cross and SeaWorld Parks & Entertainment audit process
- A professional appearance and work in other areas of the park as needed
- Consistently practice safe work, lifting and reporting unsafe situations.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Scheduled, coordinated and conducted in-service training for [Number] lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Set up and broke down equipment, umbrellas and chairs.
- Verified first aid supplies each day to effectively handle any emergency.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.
- Educated swimmers on safety requirements and enforced strict rules to protect beachgoers.
- Completed preventive maintenance on pool equipment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
- Directed and oversaw maintenance records and incident reports.
- Secured facilities against access and damage during severe weather conditions and closures.
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Maintained professional, neat and safe swimming area with regular attention to trash and chair arrangements.
- Scanned main areas to monitor for any safety risks.
- Shared tips with patrons on swimming techniques and strength training.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Attentively monitored swimmers to identify distress.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Assisted in organizing and implementing recreational activities and programs.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Entered water immediately to pull struggling swimmers to safety.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Softlines Associate
Walmart
Spring Hill, Florida
05.1994 - Current
- serve customers: assisting customers with locating grocery items
- bag groceries: packing groceries in a balanced form for customers
- retrieve grocery carts: returning carts from parking lot for next customers
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Server
Red Lobster
Spring Hill, TN
11.2011 - 07.2014
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Adjusted service based on customer requests and kitchen readiness.
- Responded to guest inquiries and requests promptly and courteously.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Server/Banquet And Fine Dining Server
Glen Lakes Country Club
Brooksville, FL
09.2007 - 11.2011
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Adjusted service based on customer requests and kitchen readiness.
- Responded to guest inquiries and requests promptly and courteously.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Server/Banquet And Fine Dining Server
Heritage Pines Country Club
Spring Hill, FL
09.2005 - 09.2007
- Maintained flexible work schedule to meet event needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Adjusted service based on customer requests and kitchen readiness.
- Responded to guest inquiries and requests promptly and courteously.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server/Banquet Server in Country Club
Timber Pines Country Club
Spring Hill, FL
10.1997 - 08.2001
- Prepare tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present menus to customers for their food/beverage selections
- Collaborate with other restaurant servers and kitchen/bar staff
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Arts - Criminal Justice
University Of South FLorida
2019
Associate of Arts - Criminal Justice
Hillsborough Community College
2017
High School Diploma - General
Vivian Gaither Hight School
2015
Skills
- Courteous demeanor
- Active listening skills
- Adaptive team player
- Customer service expert
- Energetic work attitude
- Strong organizational skills
- Hospitality expertise
- Organization
- Cash register operation
- Decision-Making
- Data Entry
- Active Listening
- Attention to Detail
- Training and Development
- Organization and Time Management
- Planning and Coordination
- Cultural Awareness
- Dependable and Responsible
- Interpersonal Communication
- Good Telephone Etiquette
- Excellent Communication
- Teambuilding
- Teamwork and Collaboration
Accomplishments
- CNA Graduate
- Roffler Hair Design College in Tampa for Beautician Graduate
- Collaborated with team of 8-10 in the development of a Sales Associate/Server.
- Resolved product issue through consumer testing.
- Achieved organizing through effectively helping with Fine Dining Events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A lot of people are afraid to say what they want. That's why they don't get what they want.
Madonna
Timeline
Server
Red Lobster
11.2011 - 07.2014
Server/Banquet And Fine Dining Server
Glen Lakes Country Club
09.2007 - 11.2011
Server/Banquet And Fine Dining Server
Heritage Pines Country Club
09.2005 - 09.2007
Server/Banquet Server in Country Club
Timber Pines Country Club
10.1997 - 08.2001
Softlines Associate
Walmart
05.1994 - Current
LifeGuard-deep Guard
Buccaneer Bay
05.1993 - 06.1994
Bachelor of Arts - Criminal Justice
University Of South FLorida
Associate of Arts - Criminal Justice
Hillsborough Community College
High School Diploma - General
Vivian Gaither Hight School
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