Lisa M. Houston

With over 20 years of experience in similar roles throughout my career, I am confident in my ability to contribute effectively to your team and enhance operational efficiencies. At Benchmark Mortgage, I honed my skills in Testing, Problem Solving, and Communication with loan offices, closers, underwriters, and legal professionals. I managed significant responsibilities in workflow enhancement, operational efficiency, and compliance while providing high-quality support to end users. My comprehensive skill set includes proficiency in Zendesk, Microsoft Teams, Azure, DocuSign, Lexis Nexis, Floify, and Encompass. I excel in customer support, system knowledge, process knowledge, QA methodologies, and team leadership, consistently uplifting the teams I work with and enhancing service delivery. I am excited about the opportunity to bring my expertise in Application Support to your company, contributing to your team's success and ongoing projects. Let's discuss how I can contribute to your goals. Thank you for considering my application. I hope to bring my background in regulatory compliance and audit preparation, along with my problem-solving and team leadership skills, to your organization.