Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate
Lisa M. Kelly

Lisa M. Kelly

Tonawanda ,NY

Summary

Friendly, knowledgeable and hard-working team player with proven success in satisfying sales objectives and securing repeat patronage.

Professional committed to providing outstanding customer service while maximizing sales.

Positive role model focused on personnel support and customer relationship building. Offering 20+ years of experience in answering routine product questions and meeting assigned goals.

Results-focused professional with strength in initiative, leadership, communication and collaboration. Adept at managing objectives to promote efficiency and influencing positive outcomes.

Overview

41
41
years of professional experience

Work History

Sales Associate

Goodwill Of WNY
Tonawanda, NY
05.2019 - Current
  • Scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Readied merchandise for sales floor by sorting and ensuring accurate pricing.
  • Stocked, replenished and organized inventory, completing tasks faster than average associates
  • Restocked shelves, racks and bins with latest merchandise.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers by responding to inquiries and locating products.
  • Offered product and service consultations and employed upselling techniques.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered return options to help customers make decisions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Observed customers coming and going to protect store assets.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Presented professional image consistent with company's brand values.
  • Contributed to team objectives in fast-paced environment.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.e quotas.

Sales Associate

Macys
Amherst, NY
11.2012 - 01.2014
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Program Analyst

Federal Bureau Of Investigation, FBI
Buffalo, NY
09.1982 - 11.2019
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Reviewed program implementation plans to assess risk and feasibility.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Created and optimized records management strategies to coordinate and protect information.
  • Produced detailed and relevant reports for use in making business decisions.
  • Gathered, documented, and modeled data to assess business trends.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Tonawanda Senior High
Tonawanda, NY
06.1981

Skills

  • Cash Handling Accuracy
  • Listening Skills
  • Verbal/written Communication
  • Strategic Planning
  • Excellent Communication Skills
  • Customer- and - Service Oriented
  • Outgoing Personality
  • Teamwork
  • Customer Needs Assessments
  • Excellent People Skills
  • Sales Goal Attainment
  • Retail Store Operations
  • POS System Operations
  • Money Handling
  • Client Service

Accomplishments

  • Awarded three High Five Awards
  • Received promotion from supervisor and District Manager
  • Consistently exceeds monthly quota for “round ups”

Timeline

Sales Associate

Goodwill Of WNY
05.2019 - Current

Sales Associate

Macys
11.2012 - 01.2014

Program Analyst

Federal Bureau Of Investigation, FBI
09.1982 - 11.2019

High School Diploma -

Tonawanda Senior High

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Lisa M. Kelly