Lisa M Peyton
Medical Receptionist
Danville,KY
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front office management at Urgent Care. Proven ability to enhance patient satisfaction through effective appointment scheduling and exceptional communication skills. Adept at handling sensitive information while maintaining confidentiality, ensuring a welcoming environment for all visitors.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
City of Danville - Parks and Recreation
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Dollar Store
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Medical Receptionist/Certified Medical Assistant
Urgent Care
01.2024 - 06.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Billing Specialist
Bluegrass Renal Care
09.2023 - 01.2024
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Precisely evaluated and verified benefits and eligibility.
- Checked patients in and verified insurance and co-pay. Collected co-pay amount. Scheduled follow-up appointments. Scheduled referral appointments. Called and got pre-author
Education
No Degree - Bachelors of Science Public Health
KCTCS
Danville, KY05-2027
High School Diploma -
Boyle County High School
Danville, KY06-1985
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Office organization
- File organization
- Front office management
- Filing
- Sensitive information handling
- Confidentiality handling
- Document management
- Multi-line telephone systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
City of Danville - Parks and Recreation
01.2025 - Current
Sales Associate
Dollar Store
10.2024 - 01.2025
Medical Receptionist/Certified Medical Assistant
Urgent Care
01.2024 - 06.2024
Medical Billing Specialist
Bluegrass Renal Care
09.2023 - 01.2024
No Degree - Bachelors of Science Public Health
KCTCS
High School Diploma -
Boyle County High School
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